Sample Job Description for Web Customer Support Specialist
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Web Customer Support Specialist Job Overview
Web Customer Support Specialist Job Description Sample
Provides technical support and coordination with the help desk to solve user issues with websites and web interfaces.
JOB LEVEL
P02
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Supervisor or Manager
Salary Range
BASE 50%
$60,100
TOTAL 50%
$61,600
Job Responsibilities for Web Customer Support Specialist
Interacts with customers and troubleshoots problems to determine the root cause and to provide the right solution. Maintains and uses a product and knowledge database of known issues and standard solutions to provide fast responses and high customer satisfaction.
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View Job Description Templates of Similar Jobs
| Job Title | Job Description | |
|---|---|---|
| 1 | Entry LAN Support | The Entry LAN Support recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being an Entry LAN Support installs and configures workstations. Provides end users support for all LAN- based applications. In addition, Entry LAN Support may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as an Entry LAN Support typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. |
| 2 | Intermediate LAN Support | The Intermediate LAN Support recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being an Intermediate LAN Support installs and configures workstations. Provides end users support for all LAN- based applications. In addition, Intermediate LAN Support may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as an Intermediate LAN Support typically requires 2 to 4 years of related experience. Gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. |
| 3 | Office Operations Manager | The Office Operations Manager develops and implements procedures and policies for all administrative activities. Oversees and manages the daily activities of office staff to ensure efficient operations, service delivery and expense control. Being an Office Operations Manager oversees the selection of vendors and the purchase of office equipment and supplies. Typically manages record-keeping, document preparation, mail distribution, reception, bill or invoice processing, maintenance services, technical support, project coordination/scheduling, and other related internal operations. In addition, Office Operations Manager coordinates resources to troubleshoot, determine the best solutions, and solve problems. Tracks and analyzes operational costs and monitors budget. Recruits, trains, and coaches office staff to achieve optimal performance. May require a bachelor's degree. Typically reports to a head of a unit/department. The Office Operations Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Working as an Office Operations Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes. |
| 4 | LAN Application User Support III | The LAN Application User Support III recommends and schedules repairs. Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Being a LAN Application User Support III installs and configures workstations. Provides end users support for all LAN- based applications. In addition, LAN Application User Support III may require an associate's degree in a related area. Typically reports to a project leader or manager. Working as a LAN Application User Support III typically requires 4 to 7 years of related experience. Contributes to moderately complex aspects of a project. Work is generally independent and collaborative in nature. |
| 5 | Traffic Operations Support Associate I | The Traffic Operations Support Associate I is responsible for all aspects of logging orders, routing, shipping, and tracking of outbound orders. Responsible for providing clerical support to the traffic function for an organization. Being a Traffic Operations Support Associate I prepares and verifies relative documents like bills of lading. Contacts transporters for freight pick-up and ensures that cargo is routed appropriately. In addition, Traffic Operations Support Associate I requires a high school diploma or its equivalent. Typically reports to a supervisor or manager. Being a Traffic Operations Support Associate I possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. May require 0-1 year of general work experience. |
Web Customer Support Specialist Skills & Proficiency Level
| Skills | Proficiency Level |
|---|---|
| Products And Services | Level 2 |
| Self-Motivation | Level 3 |
| Attention to Detail | Level 3 |
