Sample Job Description for Technical Client Support Specialist IV

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Technical Client Support Specialist IV Job Overview

Technical Client Support Specialist IV Job Description Sample

Responds to and resolves customer technical inquiries and issues via e-mail, phone, or chat.

JOB LEVEL
P04
EDUCATION/DEGREE
Bachelor's Degree
REPORTS TO
Manager or Head of a Unit/Department
Salary Range
BASE 50%
$112,300
TOTAL 50%
$119,600
Job Responsibilities for Technical Client Support Specialist IV

Assists customers with installation and issue resolution. Utilizes a database of technical product information to inform decisions and recommendations. Recommends maintenance and configuration best practices that improve product usability, performance, and customer satisfaction. Records client interactions, including inquiries, complaints, comments, and actions taken. May train or guide lower-level specialists or representatives.

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Technical Client Support Specialist IV Skills & Proficiency Level

Skills Proficiency Level
Self-Motivation Level 4
Attention to Detail Level 5
Effective Communication Level 5