Salary AI Book a Demo
upper level job

Health Plan Member Support Representative Salary in the United States

How much does a Health Plan Member Support Representative make in the United States?

As of October 01, 2026, the average salary for a Health Plan Member Support Representative in the United States is $41,940 per year, which breaks down to an hourly rate of $20.

However, a Health Plan Member Support Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $53,097
  • Majority Range (25th-75th percentile): $38,550 to $47,780
  • Entry-Level (10th percentile): $35,464
Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

Key Factors That Influence Health Plan Member Support Representative Salaries

A Health Plan Member Support Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects Health Plan Member Support Representative Salaries?

Experience is a primary driver of a Health Plan Member Support Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Health Plan Member Support Representative (1-3 years): $41,933
  • Health Plan Member Services Senior Representative (3-5 years): $52,912
  • Health Plan Member Services Support Team Leader (5+ years): $62,356
  • Health Plan Member Services Manager (5+ years): $94,489
  • Health Plan Member Services Director (5+ years): $143,730
Job Role Years of Experience Average Salary
Health Plan Member Support Representative1-3 years$41,933
Health Plan Member Services Senior Representative3-5 years$52,912
Health Plan Member Services Support Team Leader5+ years$62,356
Health Plan Member Services Manager5+ years$94,489
Health Plan Member Services Director5+ years$143,730
View as Graph

How Do Health Plan Member Support Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Health Plan Member Support Representatives. For example, consider the average annual salaries in these key locations:
  • District of Columbia: $46,430.
  • California: $46,260.
  • Massachusetts: $45,640.

Top Paying Cities for Health Plan Member Support Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $52,900
  • San Francisco: $52,320
  • Oakland: $51,210

What Skills Can Increase a Health Plan Member Support Representative's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 41.8% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • CPR (Mentioned in 2.44% Job Postings): Cardiopulmonary resuscitation (CPR) combines rescue breathing (mouth-to-mouth) and chest compressions to temporarily pump enough blood to the brain until specialized treatment is available.
  • Bank Secrecy Act (Mentioned in 1.48% Job Postings): The Currency and Foreign Transactions Reporting Act of 1970—which legislative framework is commonly referred to as the "Bank Secrecy Act" (BSA)—requires U.S. financial institutions to assist U.S. government agencies to detect and prevent money laundering.
Skills Demand Percentage
Customer Service 41.8%
CPR 2.44%
Bank Secrecy Act 1.48%
See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Health Plan Member Support Representative's salary.

  • Presentation: Can increase your salary by up to 15%.
  • Initiative: Can increase your salary by up to 11%.
  • Organizational Skills: Can increase your salary by up to 6%.
Skill Salary Salary % Increase
Presentation $48,231
15%
Initiative $46,553
11%
Organizational Skills $44,456
6%
Get Latest Data

Health Plan Member Support Representative Salary by Company Size: Startups vs. Enterprise

Health Plan Member Support Representative salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $45,167. While startup companies pay approximate $38,354.

Health Plan Member Support Representative Salary by Company Size

Company Size Employees Average Salary
Startup 1~50 $38,354
Growth Stage 51~500 $40,533
Established 501~5000 $43,634
Enterprise 5000+ $45,167

Health Plan Member Support Representative Salary by Industry: Top Paying Sectors

For Health Plan Member Support Representative roles, the industry you choose can impact your earning potential by as much as 25% (the gap between the highest and lowest paying industries). Data shows that the highest-paying industry, Insurance, offers compensation 10% above the average. Conversely, Health Plan Member Support Representative positions in Edu., Gov't. & Nonprofit typically offer lower base pay, as this sector often view Health Plan Member Support Representative as a support function rather than a direct revenue driver.

The top paying industries for a Health Plan Member Support Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Insurance$46,134$22.010%
Healthcare$44,037$21.05%

How Education impacts a Health Plan Member Support Representative's Salary?

Your level of education can impact your salary potential. While many Health Plan Member Support Representatives enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Health Plan Member Support Representative with a High School Diploma or Technical Certificate is between $37,278 and $39,121).

Health Plan Member Support Representative Salaries by Degree Level

Typical Education for Health Plan Member Support Representative
Degree Level % of user with this level of education
No Diploma 36.9%
High School 36.9%
Associates 13.8%
Bachelors 41.5%
Masters 6.2%
Doctorate 1.5%
View as Graph

Health Plan Member Support Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Health Plan Member Support Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on October 01, 2026
$38,550
Average $41,940/year
$47,780
$3,213
Average $3,495/month
$3,982
$741
Average $807/week
$919
$19
Average $20/hour
$23
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $47,780 $3,982 $919 $23
Average $41,940 $3,495 $807 $20
25th Percentile $38,550 $3,213 $741 $19

Health Plan Member Support Representative Salary Growth & Career Path

Health Plan Member Support Representative

Next Role

Advancement

For a Health Plan Member Support Representative, the most direct path to higher earnings is advancing to the Health Plan Member Services Senior Representative role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $53,000 - a projected growth of 26% over your current level.

Most common benefits for Health Plan Member Support Representative

  • Social Security
  • 401 (k)
  • Disability
  • Healthcare
  • Pension
  • Time Off (days)

Common company salaries for Health Plan Member Support Representative

Here are companies hiring for Health Plan Member Support Representative and their salaries, click below for more details.

Find Your Next Health Plan Member Support Representative Job

Ready to take the next step in your career? Browse thousands of current Health Plan Member Support Representative job openings on our job board. Use the search bar below to find your perfect match.

For Employees

Analyze the market and your qualifications to negotiate your salary with confidence.

Get a Salary Increase

Search thousands of open positions to find your next opportunity.

Search Job Openings

For Employers

Individualize employee pay based on unique job requirements and personal qualifications.

Adjust Employee Salary

Get the latest market price for benchmark jobs and jobs in your industry.

Price My Industry Jobs

FAQ about Health Plan Member Support Representative

1. What industry pays the highest salary for Health Plan Member Support Representative?

The Insurance industry offers the highest average compensation for Health Plan Member Support Representative roles, with salaries approximately 10% above the market median.

2. What is a health plan representative?

A health plan representative assists individuals in navigating their health care options. They review medical information, consult with health care teams, and advocate for patients by asking questions about treatment. The salary for this role typically ranges from $36,140 to $43,840, with a midpoint of $39,230, reflecting the importance of their support in health care decisions.

3. How many hours does a customer service representative work?

Typically, full-time Health Plan Member Support Representatives work 40 hours weekly, Monday to Friday, during regular business hours. Their salary ranges from $36,140 to $43,840, with a midpoint of $39,230, reflecting the value of their role in providing essential support to members.

4. What are cons of being a customer service representative?

Here are some cons of working as a customer service representative: experience burnout and stress due to high demands, handle frequent changes in policies or procedures, hold many responsibilities that can be overwhelming, and work an irregular schedule that may affect work-life balance. The salary for this role typically ranges from $36,140 to $43,840, which may not reflect the challenges faced.

5. Is customer service representative a stressful job?

Yes, working as a Health Plan Member Support Representative can be stressful due to the demanding nature of the job, which often involves handling a high volume of calls and addressing diverse customer concerns. The salary for this role ranges from $36,140 to $43,840, reflecting the responsibilities and challenges faced in this position.

6. How much do customer support reps make?

The salary for a Health Plan Member Support Representative ranges from $36,140 to $43,840, with a mid-point salary of $39,230. This reflects the typical earnings for this role, which may vary based on experience and location.

7. What is the highest paying customer service?

One of the highest paying customer service roles is a Health Plan Member Support Representative, with salaries ranging from $36,140 to $43,840, and a mid-salary of $39,230. Other well-paying customer service jobs include call center representative, bank teller, medical receptionist, and flight attendant.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst