upper level job

Health Plan Member Support Representative Salary in the United States

How much does a Health Plan Member Support Representative make in the United States?

As of August 01, 2026, the average salary for a Health Plan Member Support Representative in the United States is $40,260 per year, which breaks down to an hourly rate of $19.

However, a Health Plan Member Support Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $50,978
  • Majority Range (25th-75th percentile): $37,010 to $45,870
  • Entry-Level (10th percentile): $34,051
Compensation Planning
Develop a Job Description
Pay Equity
2026 Compensation Trend
Smart Recruiting
AI Onboarding
View as table View as graph 25% $37,010 10% $34,051 90% $50,978 75% $45,870 $40,260 50%(Median) Didn’t find job title? Click

Health Plan Member Support Representative Salaries by Percentile

Annual
Salary
Monthly
Pay
Weekly
Pay
Hourly
Wage
75th Percentile $45,870 $3,823 $882 $22
Average $40,260 $3,355 $774 $19
25th Percentile $37,010 $3,084 $712 $18
Check out Health Plan Member Support Representative Job Openings in the United States
Chief AI Officer

Confidential - Columbus, OH

Associate Vice President Internal Communications

Confidential - Columbus, OH

Vice President Credit Risk Strategy&Data Science

Confidential - Columbus, OH

Regional Truck Driver Company

KreilKamp Trucking - Columbus, OH

Search More Health Plan Member Support Representative Jobs in the United States

Key Factors That Influence Health Plan Member Support Representative Salaries

A Health Plan Member Support Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education, and company size can directly affect your earning potential.

How Experience Level Affects Health Plan Member Support Representative Salaries?

Experience is a primary driver of a Health Plan Member Support Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

  • Health Plan Member Support Representative (1-3 years): $40,259
  • Health Plan Member Services Senior Representative (3-5 years): $52,901
  • Health Plan Member Services Support Team Leader (5+ years): $61,021
  • Health Plan Member Services Manager (5+ years): $94,483
  • Health Plan Member Services Director (5+ years): $143,736
Job Role Years of Experience Average Salary
Health Plan Member Support Representative1-3 years$40,259
Health Plan Member Services Senior Representative3-5 years$52,901
Health Plan Member Services Support Team Leader5+ years$61,021
Health Plan Member Services Manager5+ years$94,483
Health Plan Member Services Director5+ years$143,736
$40,259 Health Pl...
$52,901 Health Pl...
$61,021 Health Pl...
$94,483 Health Pl...
$143,736 Health Pl...
View as Table
View as Graph

What Am I Worth?

How Do Health Plan Member Support Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Health Plan Member Support Representatives. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $44,580.
  • California: $44,410.
  • Massachusetts: $43,820.

Top Paying Cities for Health Plan Member Support Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $50,780
  • San Francisco: $50,230
  • Oakland: $49,170

What Skills Can Increase a Health Plan Member Support Representative's Salary?

Demanded Skills for the Role:

  • Customer Service (Mentioned in 41.8% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
  • CPR (Mentioned in 2.44% Job Postings): Cardiopulmonary resuscitation (CPR) combines rescue breathing (mouth-to-mouth) and chest compressions to temporarily pump enough blood to the brain until specialized treatment is available.
  • Bank Secrecy Act (Mentioned in 1.48% Job Postings): The Currency and Foreign Transactions Reporting Act of 1970—which legislative framework is commonly referred to as the "Bank Secrecy Act" (BSA)—requires U.S. financial institutions to assist U.S. government agencies to detect and prevent money laundering.
See More Skills
Skills Demand Percentage
Customer Service 41.8%
CPR 2.44%
Bank Secrecy Act 1.48%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a Health Plan Member Support Representative's salary.
  • Presentation: Can increase your salary by up to 15%.
  • Initiative: Can increase your salary by up to 11%.
  • Organizational Skills: Can increase your salary by up to 6%.
Skill Salary Salary % Increase
Presentation
$46,299
15%
Initiative
$44,689
11%
Organizational Skills
$42,676
6%
Interviewing
$42,273
5%
Planning
$42,273
5%
Commitment
$41,870
4%
Get Latest Data

Health Plan Member Support Representative Salary by Company Size: Startups vs. Enterprise

Health Plan Member Support Representative salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $43,371. While startup companies pay approximate $36,820.

Health Plan Member Support Representative Salary by Company Size

Company Size Employees Average Salary
Startup1~50$36,820
Growth Stage51~500$38,910
Established501~5000$41,910
Enterprise5000+$43,371

Health Plan Member Support Representative Salary by Industry: Top Paying Sectors

For Health Plan Member Support Representative roles, the industry you choose can impact your earning potential by as much as 25% (the gap between the highest and lowest paying industries). Data shows that the highest-paying industry, Insurance, offers compensation 10% above the average. Conversely, Health Plan Member Support Representative positions in Edu., Gov't. & Nonprofit typically offer lower base pay, as this sector often view Health Plan Member Support Representative as a support function rather than a direct revenue driver.

The top paying industries for a Health Plan Member Support Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Insurance$44,286$21.010%
Healthcare$42,273$20.05%

How Education impacts a Health Plan Member Support Representative's Salary?

Your level of education can impact your salary potential. While many Health Plan Member Support Representatives enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a Health Plan Member Support Representative with a High School Diploma or Technical Certificate is between $37,278 and $39,121).

Health Plan Member Support Representative Salaries by Degree Level

Typical Education for Health Plan Member Support Representative
Degree Level % of user with this level of education
No Diploma 36.9%
High School 36.9%
Associates 13.8%
Bachelors 41.5%
Masters 6.2%
Doctorate 1.5%
view as graph

Health Plan Member Support Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Health Plan Member Support Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on August 01, 2026

Health Plan Member Support Representative Salary Growth & Career Path

For a Health Plan Member Support Representative, the most direct path to higher earnings is advancing to the Health Plan Member Services Senior Representative role. This promotion typically comes with a significant pay increase, bringing the average annual salary to $53,000 - a projected growth of 32% over your current level.

Salary Trends for Health Plan Member Support Representative

Salaries for a Health Plan Member Support Representative can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $46,773 in 2023 to around $46,480 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Health Plan Member Support Representative salary trends, .

Average Annual Salary of Health Plan Member Support Representative Over Time

2022
$???
2023
$46,773
2024
$46,889
2025
$46,480
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $46,773
2024 $46,889
2025 $46,480
2026
View More
2027
View More

Most common benefits for Health Plan Member Support Representative

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
For Employers

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.

Compensation Planning

Common company salaries for Health Plan Member Support Representative

Here are companies hiring for Health Plan Member Support Representative and their salaries, click below for more details.

Find Your Next Health Plan Member Support Representative Job

Ready to take the next step in your career? Browse thousands of current Health Plan Member Support Representative job openings on our job board. Use the search bar below to find your perfect match.

United States
  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Vice President, Payments Engineering. About the Company. Globally-recognized provider of corporate payment solutions. Industry. Financial Services. Type. P... more

    21 Days Ago

  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Senior Vice President of Project Delivery. About the Company. A multi-billion-dollar construction organization with collaborative, servant-minded leadershi... more

    21 Days Ago

  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Chief of Staff. About the Company. Innovative travel platform for booking & managing work trips. Industry. Computer Software. Type. Privately Held, VC-back... more

    21 Days Ago

  • McDonalds

    Columbus, OH

    McDonalds | Columbus, OH

    McDonald’s is seeking Crew Team Members to assist with daily restaurant operations including customer service, food preparation, and maintaining restaurant... more

    28 Days Ago

  • Amazon Flex

    Columbus, OH

    Amazon Flex | Columbus, OH

    Amazon Flex Delivery Drivers use their own vehicle to deliver Amazon packages to customers on scheduled delivery blocks. Drivers are responsible for pickin... more

    28 Days Ago

  • Confidential

    Columbus, OH

    Confidential | Columbus, OH

    Vice President, Commercial. About the Company. Globally-recognized manufacturer of packaging components & delivery systems for injectable drugs. Industry. ... more

    1 Month Ago

For Employees

Get a Salary Increase

Analyze the market and your qualifications to negotiate your salary with confidence.

Search Job Openings

Search thousands of open positions to find your next opportunity.

For Employers

Adjust Employee Salary

Individualize employee pay based on unique job requirements and personal qualifications.

Price My Industry Jobs

Get the latest market price for benchmark jobs and jobs in your industry.

FAQ about Health Plan Member Support Representative

1. What industry pays the highest salary for Health Plan Member Support Representative?

The Insurance industry offers the highest average compensation for Health Plan Member Support Representative roles, with salaries approximately 10% above the market median.

2. What is a health plan representative?

A health plan representative assists individuals in navigating their health care options. They review medical information, consult with health care teams, and advocate for patients by asking questions about treatment. The salary for this role typically ranges from $36,140 to $43,840, with a midpoint of $39,230, reflecting the importance of their support in health care decisions.

3. How many hours does a customer service representative work?

Typically, full-time Health Plan Member Support Representatives work 40 hours weekly, Monday to Friday, during regular business hours. Their salary ranges from $36,140 to $43,840, with a midpoint of $39,230, reflecting the value of their role in providing essential support to members.

4. What are cons of being a customer service representative?

Here are some cons of working as a customer service representative: experience burnout and stress due to high demands, handle frequent changes in policies or procedures, hold many responsibilities that can be overwhelming, and work an irregular schedule that may affect work-life balance. The salary for this role typically ranges from $36,140 to $43,840, which may not reflect the challenges faced.

5. Is customer service representative a stressful job?

Yes, working as a Health Plan Member Support Representative can be stressful due to the demanding nature of the job, which often involves handling a high volume of calls and addressing diverse customer concerns. The salary for this role ranges from $36,140 to $43,840, reflecting the responsibilities and challenges faced in this position.

6. How much do customer support reps make?

The salary for a Health Plan Member Support Representative ranges from $36,140 to $43,840, with a mid-point salary of $39,230. This reflects the typical earnings for this role, which may vary based on experience and location.

7. What is the highest paying customer service?

One of the highest paying customer service roles is a Health Plan Member Support Representative, with salaries ranging from $36,140 to $43,840, and a mid-salary of $39,230. Other well-paying customer service jobs include call center representative, bank teller, medical receptionist, and flight attendant.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

Are you an HR manager or compensation specialist?

Salary.com's CompAnalyst platform offers:

  • Detailed skills and competency reports for specific positions
  • Job and employee pricing reports
  • Compensation data tools, salary structures, surveys and benchmarks.
Learn about CompAnalyst