Hourly Wage for Inbound Call Center Manager Salary in the United States

How much does an Inbound Call Center Manager make hourly?

As of September 01, 2026, the average hourly rate for an Inbound Call Center Manager in the United States is $45, which translates to an annual salary of about $94,400.

However, the hourly wage can vary significantly based on several factors. Here’s a detailed look at the typical pay range per hour:

Top Earners (90th percentile): $56 per hour
Majority Range (25th-75th percentile): $42 to $51 per hour
Entry-Level (10th percentile): $38 per hour

10% $38

50% (Median) $45

90% $56

Inbound Call Center Manager Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$106,000	$8,833	$2,038	$51
Average	$94,400	$7,867	$1,815	$45
25th Percentile	$86,700	$7,225	$1,667	$42

Salary Factors Salary-Boosting Skills Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Key Factors That Influence Inbound Call Center Manager Salaries

An Inbound Call Center Manager's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how geographic location, education and company size can directly affect your earning potential.

How Do Inbound Call Center Manager Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Inbound Call Center Managers. For example, consider the average annual salaries in these key locations:

District of Columbia: $104,500.
California: $104,100.
Massachusetts: $102,700.

District of Columbia $104,500

California $104,100

Massachusetts $102,700

Washington $102,300

New Jersey $102,300

Alaska $102,100

Connecticut $100,800

New York $100,300

Hawaii $98,600

Rhode Island $97,800

Maryland $97,300

Minnesota $96,600

Colorado $96,300

Illinois $96,200

Oregon $95,800

Delaware $95,600

New Hampshire $95,400

Virginia $95,000

Pennsylvania $93,900

Nevada $93,400

North Dakota $93,200

Michigan $92,900

Wisconsin $92,800

Vermont $92,600

Maine $92,000

Texas $92,000

Arizona $91,900

Ohio $91,900

Georgia $91,000

Indiana $90,600

Wyoming $90,500

Utah $90,400

Iowa $90,300

Kansas $89,900

Missouri $89,700

Louisiana $89,700

North Carolina $89,700

Florida $89,300

Montana $89,100

Nebraska $88,900

Kentucky $88,800

South Carolina $88,400

Tennessee $88,200

Idaho $88,100

New Mexico $87,400

Oklahoma $87,300

Alabama $86,700

South Dakota $85,800

Arkansas $85,300

West Virginia $85,000

Mississippi $84,200

Top Paying Cities for Inbound Call Center Managers

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $119,000
San Francisco: $117,700
Oakland: $115,200

San Jose, CA $119,000

San Francisco, CA $117,700

Oakland, CA $115,200

New York, NY $108,600

Paramus, NJ $107,300

Queens Village, NY $107,300

Passaic, NJ $107,200

Bergenfield, NJ $107,200

Huntington, NY $107,000

Stamford, CT $107,000

Newark, NJ $106,300

Bridgeport, CT $106,100

Vallejo, CA $105,900

New Brunswick, NJ $105,900

Petaluma, CA $105,800

Middlesex, NJ $105,600

Somerset, NJ $105,500

Santa Cruz, CA $105,400

Boston, MA $104,900

Monterey, CA $104,500

Seattle, WA $104,300

Santa Rosa, CA $104,300

Los Angeles, CA $104,300

Juneau, AK $104,000

Washington, DC $103,900

Orange, CA $103,600

Santa Ana, CA $103,300

Anchorage, AK $103,200

Anaheim, CA $103,200

Long Beach, CA $103,200

Santa Maria, CA $102,900

Everett, WA $102,900

Danbury, CT $102,500

Bremerton, WA $102,400

Tacoma, WA $102,100

New Suffolk, NY $102,100

Sacramento, CA $102,000

Santa Barbara, CA $101,900

Trenton, NJ $101,800

San Diego, CA $101,800

Brockton, MA $101,700

Fairbanks, AK $101,500

Lompoc, CA $101,200

Lowell, MA $101,200

Ventura, CA $101,200

Nashua, NH $101,100

Stockton, CA $101,100

Modesto, CA $100,400

Poughkeepsie, NY $100,200

Olympia, WA $100,100

Kennewick, WA $100,100

New Haven, CT $100,000

Lawrence, MA $99,700

Hartford, CT $99,600

Riverside, CA $99,600

New Bedford, MA $99,500

Richland, WA $99,500

Atlantic City, NJ $99,300

San Bernardino, CA $99,300

Bakersfield, CA $99,300

New Britain, CT $99,300

New London, CT $99,200

Norwich, CT $99,200

Portsmouth, NH $99,200

Boulder, CO $99,000

Portland, OR $98,900

Worcester, MA $98,900

Minneapolis, MN $98,600

Philadelphia, PA $98,400

Honolulu, HI $98,100

Saint Paul, MN $98,100

Vineland, NJ $98,100

Providence, RI $97,800

Chicago, IL $97,500

Bellingham, WA $97,400

Springfield, MA $97,300

Baltimore, MD $97,300

Chico, CA $97,100

Pittsfield, MA $96,800

Manchester, NH $96,600

Spokane, WA $96,200

Denver, CO $96,200

Albany, NY $95,800

Troy, NY $95,700

Nassau, NY $95,600

Schenectady, NY $95,500

Wilmington, DE $95,400

Salem, OR $95,300

Burlington, VT $95,300

Portland, ME $95,000

Yakima, WA $94,900

Rochester, MN $94,600

Reno, NV $94,600

Fresno, CA $94,600

Milwaukee, WI $94,500

Ann Arbor, MI $94,400

Detroit, MI $94,400

Allentown, PA $94,300

Colorado Springs, CO $94,200

Syracuse, NY $94,100

Carson City, NV $94,100

Houston, TX $94,000

Eugene, OR $94,000

Gary, IN $93,800

Springfield, OR $93,800

Bismarck, ND $93,800

Galveston, TX $93,700

Concord, NH $93,500

Fort Collins, CO $93,500

Medford, OR $93,500

Austin, TX $93,400

Mesa, AZ $93,200

Reading, PA $93,200

Phoenix, AZ $93,200

Dallas, TX $93,200

Saint Cloud, MN $93,100

Madison, WI $93,000

Utica, NY $92,700

Des Moines, IA $92,600

Rochester, NY $92,600

Raleigh, NC $92,500

Atlanta, GA $92,400

Battle Creek, MI $92,400

Salt Lake City, UT $92,300

Lancaster, PA $92,200

Harrisburg, PA $92,100

Kansas City, KS $92,000

Champaign, IL $92,000

Kansas City, MO $92,000

Fort Worth, TX $91,900

Columbus, OH $91,900

Boca Raton, FL $91,900

Pittsburgh, PA $91,900

Richmond, VA $91,800

Indianapolis, IN $91,800

Cleveland, OH $91,800

Las Vegas, NV $91,700

Cincinnati, OH $91,700

Petersburg, VA $91,600

Huntsville, AL $91,400

Lansing, MI $91,300

Lebanon, PA $91,300

Pueblo, CO $91,300

Appleton, WI $91,300

Buffalo, NY $91,300

Saint Louis, MO $91,200

Charlotte, NC $91,200

Dayton, OH $91,200

Racine, WI $91,200

York, PA $91,100

Elkhart, IN $91,100

Gastonia, NC $91,100

Billings, MT $91,100

Beaumont, TX $91,100

Benton Harbor, MI $91,000

Lorain, OH $91,000

Toledo, OH $91,000

Springfield, IL $90,900

Rockford, IL $90,900

Rock Hill, SC $90,900

Binghamton, NY $90,900

Elyria, OH $90,800

Fargo, ND $90,800

Flagstaff, AZ $90,800

Fort Lauderdale, FL $90,700

Duluth, MN $90,700

Miami, FL $90,700

Cheyenne, WY $90,600

Grand Forks, ND $90,600

Bangor, ME $90,400

Cedar Rapids, IA $90,300

Durham, NC $90,300

Louisville, KY $90,200

Grand Rapids, MI $90,200

Hialeah, FL $90,200

Casper, WY $90,100

Scranton, PA $90,000

Virginia Beach, VA $89,900

Akron, OH $89,900

New Orleans, LA $89,900

Peoria, IL $89,800

Sarasota, FL $89,700

Nashville, TN $89,700

Omaha, NE $89,700

Green Bay, WI $89,700

Jamestown, NY $89,600

Davenport, IA $89,600

Baton Rouge, LA $89,600

Charleston, SC $89,600

Tucson, AZ $89,500

Saint Petersburg, FL $89,500

Tampa, FL $89,400

Evansville, IN $89,400

Port Arthur, TX $89,400

Bradenton, FL $89,300

Santa Fe, NM $89,200

Clearwater, FL $89,000

Orlando, FL $89,000

Canton, OH $88,800

La Crosse, WI $88,800

Albuquerque, NM $88,700

Newport News, VA $88,700

High Point, NC $88,700

Ogden, UT $88,600

Corpus Christi, TX $88,600

Norfolk, VA $88,500

Laramie, WY $88,500

Rock Island, IL $88,500

Boise, ID $88,400

Salisbury, NC $88,400

Saginaw, MI $88,400

Jacksonville, FL $88,400

Tulsa, OK $88,300

Moline, IL $88,300

Fort Myers, FL $88,300

Memphis, TN $88,300

Waterloo, IA $88,200

Lincoln, NE $88,100

Spartanburg, SC $88,100

Fort Wayne, IN $88,000

Provo, UT $88,000

Cedar Falls, IA $87,900

San Antonio, TX $87,900

Greensboro, NC $87,800

South Bend, IN $87,800

Birmingham, AL $87,700

Muskegon, MI $87,700

Savannah, GA $87,700

Winston Salem, NC $87,600

Lake Charles, LA $87,400

Anderson, IN $87,400

Lexington, KY $87,400

Augusta, GA $87,300

Greenville, SC $87,300

Lima, OH $87,300

Tuscaloosa, AL $87,200

Wichita, KS $87,200

Columbia, SC $87,200

Springfield, OH $87,100

Asheville, NC $87,000

Bloomington, IN $86,900

Knoxville, TN $86,600

Shreveport, LA $86,600

Wilmington, NC $86,500

Roanoke, VA $86,500

Topeka, KS $86,300

Frankfort, KY $86,300

Longview, TX $86,200

Chillicothe, OH $86,200

Oklahoma City, OK $86,200

Melbourne, FL $86,100

Sioux Falls, SD $86,000

Mobile, AL $86,000

Terre Haute, IN $86,000

Altoona, PA $85,900

Amarillo, TX $85,800

Killeen, TX $85,800

Chattanooga, TN $85,700

Fayetteville, AR $85,700

Sioux City, IA $85,600

Idaho Falls, ID $85,600

Lynchburg, VA $85,500

Gainesville, FL $85,400

Portsmouth, OH $85,300

Little Rock, AR $85,300

Lafayette, LA $85,300

Youngstown, OH $85,300

Temple, TX $85,200

Pensacola, FL $85,200

Daytona Beach, FL $85,200

Clarksville, TN $85,200

Hopkinsville, KY $84,900

Erie, PA $84,900

Florence, SC $84,900

Great Falls, MT $84,700

Charleston, WV $84,700

Waco, TX $84,500

Fayetteville, NC $84,500

Tallahassee, FL $84,500

Macon, GA $84,500

Helena, MT $84,400

Pine Bluff, AR $84,400

Vincennes, IN $84,300

Lubbock, TX $84,200

Alamogordo, NM $84,200

Twin Falls, ID $84,100

Rapid City, SD $84,100

Greenville, MS $83,900

Jackson, MS $83,900

Huntington, WV $83,900

Parkersburg, WV $83,800

Montgomery, AL $83,800

Wichita Falls, TX $83,700

Springfield, MO $83,700

Biloxi, MS $83,600

Monroe, LA $83,500

Johnstown, PA $83,500

Columbus, GA $83,400

Sumter, SC $83,400

Pascagoula, MS $83,300

Abilene, TX $83,300

Kingsport, TN $83,000

Albany, GA $83,000

Gulfport, MS $83,000

Alexandria, LA $82,700

Fort Smith, AR $82,400

El Paso, TX $82,200

Las Cruces, NM $81,800

Harlingen, TX $81,500

Pocatello, ID $81,500

Florence, AL $81,400

Brownsville, TX $81,400

Mcallen, TX $81,200

Dothan, AL $81,000

Columbus, MS $80,500

Altus, OK $80,000

Lawton, OK $79,800

Pierre, SD $79,500

What Skills Can Increase an Inbound Call Center Manager's Salary?

Demanded Skills for the Role:

Leadership (Mentioned in 7.78% Job Postings): Knowledge of and ability to employ effective strategies that motivate and guide other members within our business to achieve optimum results.
SOP (Mentioned in 3.33% Job Postings): SOP is A standard operating procedure is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.
Warehouse Management System (Mentioned in 2.22% Job Postings): A set of policies and processes intended to organise the work of a warehouse or distribution centre, and ensure that such a facility can operate efficiently and meet its objectives.

Skills	Demand Percentage
Leadership	7.78%
SOP	3.33%
Warehouse Management System	2.22%

See More Skills

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an Inbound Call Center Manager's salary.

Succession Planning: Can increase your salary by up to 19%.
Process Management: Can increase your salary by up to 16%.
Fiscal Management: Can increase your salary by up to 14%.

Skill	Salary	Salary % Increase
Succession Planning	$112,336	19%
Process Management	$109,504	16%
Fiscal Management	$107,616	14%

Get Latest Data

Inbound Call Center Manager Salary by Company Size: Startups vs. Enterprise

Inbound Call Center Manager salary potential scales significantly with company size. Data shows that Enterprise companies (5,000+ employees) pay the highest average salary at around $105,496. While startup companies pay approximate $89,239.

Inbound Call Center Manager Salary by Company Size

Company Size	Employees	Average Salary
Startup	1~50	$89,239
Growth Stage	51~500	$94,379
Established	501~5000	$101,870
Enterprise	5000+	$105,496

Inbound Call Center Manager Salary by Industry: Top Paying Sectors

For Inbound Call Center Manager roles, the industry you choose can affect earning potential by as much as 40% (the gap between the highest and lowest paying industries). Data shows that the Energy & Utilities and Construction sectors offer the strongest compensation, at 20% above the average. In contrast, Inbound Call Center Manager positions in Hospitality & Leisure or MFG Nondurable typically offer lower base pay, as these industries often view Inbound Call Center Manager as a support function rather than a direct revenue driver.

The top paying industries for an Inbound Call Center Manager

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Energy & Utilities	$113,280	$54.0	20%
Construction	$108,560	$52.0	15%
Software & Networking	$108,560	$52.0	15%
Pharmaceuticals	$103,840	$50.0	10%
Telecom	$103,840	$50.0	10%

How Education impacts an Inbound Call Center Manager's Salary?

Your level of education can impact your salary potential. While many Inbound Call Center Managers enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for an Inbound Call Center Manager with a High School Diploma or Technical Certificate is between $87,040 and $94,300).

Inbound Call Center Manager Salaries by Degree Level

$99,000
$97,300
$95,600
$93,900
$92,200
$90,500
$88,800
$87,100

Typical Education for Inbound Call Center Manager
Degree Level	% of user with this level of education
No Diploma	24.6%
High School	24.6%
Associates	14.9%
Bachelors	45.3%
Masters	15.0%
Doctorate	0.2%

View as Graph

Inbound Call Center Manager Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how an Inbound Call Center Manager's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$86,700

Average $94,400/year

$106,000

$7,225

Average $7,867/month

$8,833

$1,667

Average $1,815/week

$2,038

$42

Average $45/hour

$51

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$106,000	$8,833	$2,038	$51
Average	$94,400	$7,867	$1,815	$45
25th Percentile	$86,700	$7,225	$1,667	$42

Salary Trends for Inbound Call Center Manager

Salaries for an Inbound Call Center Manager can change over time, reflecting shifts in market demand and the overall economy. The median salary increased from $90,141 in 2023 to around $90,788 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of Inbound Call Center Manager salary trends, .

Average Annual Salary of Inbound Call Center Manager Over Time

$???
$90,141
$91,087
$90,788
$???
$???

2022
2023
2024
2025
2026
2027

Year	Average Annual Salary
2022	View More
2023	$90,141
2024	$91,087
2025	$90,788
2026	View More
2027	View More

Most common benefits for Inbound Call Center Manager

Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)

Common company salaries for Inbound Call Center Manager

Here are companies hiring for Inbound Call Center Manager and their salaries, click below for more details.

C $128,509/per year

C R Bard Inc Biotechnology the United States

H $124,697/per year

Henry Schein Canada Biotechnology the United States

N $123,899/per year

Nordex Inc Biotechnology the United States

N $120,416/per year

Nipro Corp Biotechnology the United States

E $115,870/per year

Enovis Biotechnology the United States

A $114,553/per year

Advanced Research Projects Agency - Energy Biotechnology the United States

M $112,110/per year

MiniMed Inc Biotechnology the United States

L $111,500/per year

Labcorp Drug Development Biotechnology the United States

L $110,229/per year

Life Technologies Corp Biotechnology the United States

Z $106,224/per year

Zimmer Biomet Biotechnology the United States

P $103,077/per year

Promontory Therapeutics Biotechnology the United States

S $102,181/per year

Steris PLC Biotechnology the United States

G $97,274/per year

Gavin Conferences Pty Ltd Biotechnology the United States

E $94,764/per year

Endeavor BioMedicines Biotechnology the United States

R $94,402/per year

Replay Holdings LLC Biotechnology the United States

P $94,235/per year

Pleno Inc Biotechnology the United States

S $93,666/per year

Simulaids Inc Biotechnology the United States

N $88,880/per year

NOIRLab/CAS Biotechnology the United States

O $86,468/per year

Onward Technology Biotechnology the United States

L $84,895/per year

LED Medical Diagnostics Inc Biotechnology the United States

E $84,682/per year

Eyeco Ltd Biotechnology the United States

P $84,523/per year

Paerosol Biotechnology the United States

I $83,525/per year

IONIQ Sciences Inc Biotechnology the United States

S $82,815/per year

Stateside PPE Biotechnology the United States

D $82,041/per year

Digi Bio Biotechnology the United States

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FAQ about Inbound Call Center Manager

1. What industry pays the highest salary for Inbound Call Center Manager?

The Energy & Utilities industry offers the highest average compensation for Inbound Call Center Manager roles, with salaries approximately 20% above the market median.

2. How much does an inbound manager make?

An Inbound Call Center Manager typically earns between $82,500 and $111,500 annually, with a median salary of $95,600. Salaries can vary based on location, experience, and company size. While some cities may offer lower salaries, the overall compensation for this role reflects its importance in managing customer interactions effectively.

3. What is the highest paid position in a company?

The highest paid positions in a company often include roles such as Chief Executive Officer (CEO), Chief Sales Officer, and Vice Presidents across various departments. For example, an Inbound Call Center Manager can earn between $82,500 and $111,500, with a median salary of $95,600, reflecting the competitive nature of managerial roles in business.

4. What is an inbound manager?

The Inbound Call Center Manager oversees call center operations, ensuring efficient handling of incoming calls and customer inquiries. This role requires a deep understanding of call management protocols and the ability to implement improvements for better service delivery. The salary for this position ranges from $82,500 to $111,500, with a midpoint of $95,600.

5. How much do call center managers make in the US?

In the US, the salary for an Inbound Call Center Manager typically ranges from $82,500 to $111,500 per year, with a midpoint salary of $95,600. These figures reflect the varying levels of experience and responsibility within the role, providing a clearer picture of potential earnings in this field.

6. Is it hard to be a call center manager?

Being a call center manager is challenging. They must possess strategic vision, make tough decisions, and ensure agent satisfaction. Effective managers align agents, resources, and systems to achieve goals. With salaries ranging from $82,500 to $111,500, the role demands strong leadership and management skills to navigate the complexities of the industry.

7. What is the highest salary in a call center?

The salary for an Inbound Call Center Manager ranges from $82,500 to $111,500 annually, with a median salary of $95,600. This data reflects the compensation for managerial roles within call centers, highlighting the potential earnings in this field.

Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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