How much does an Inbound Call Center Manager make in the United States? The average Inbound Call Center Manager salary in the United States is $93,400 as of March 26, 2024, but the range typically falls between $80,600 and $108,900. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.
Percentile | Salary | Location | Last Updated |
10th Percentile Inbound Call Center Manager Salary | $68,946 | US | March 26, 2024 |
25th Percentile Inbound Call Center Manager Salary | $80,600 | US | March 26, 2024 |
50th Percentile Inbound Call Center Manager Salary | $93,400 | US | March 26, 2024 |
75th Percentile Inbound Call Center Manager Salary | $108,900 | US | March 26, 2024 |
90th Percentile Inbound Call Center Manager Salary | $123,012 | US | March 26, 2024 |
Five Star Call Centers - Akron, OH
Client Relations Associate/Call Center/Full Time In-Office
Golden Reserve LLC - Blacklick, OH
Black Diamond of Cincinnati - Cincinnati, OH
Account Manager - FQHC (Remote)
Coronis Health - Cincinnati, OH
The Inbound Call Center Manager implements and reviews contact center inbound policies and procedures. Manages and directs all aspects of inbound contact center operations. Being an Inbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Develops and monitors quotas for service volume and timeliness. In addition, Inbound Call Center Manager typically requires a bachelor's degree. Typically reports to top management. The Inbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Inbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
3 - 5 years experience
Bachelor's Degree
5 + years experience
Bachelor's Degree
Salary.com's CompAnalyst platform offers:
Job Title | Experience | EDUCATION | Salary Compared to This Job |
---|---|---|---|
Job Title Contact Center Director | Experience | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Manager | Experience 5 + | EducationBachelors | Salary Compared to This Job |
Job Title Contact Center Representative I - Inbound | Experience 0 - 1 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative II - Inbound | Experience 1 - 3 | EducationHigh School | Salary Compared to This Job |
Job Title Contact Center Representative III - Inbound | Experience 3 - 5 | EducationHigh School | Salary Compared to This Job |
Take just three simple steps below to generate your own personalized salary report
Core compensation
Includes base and annual incentives
View the Cost of Living in Major Cities
Recently searched related titles: Rma Manager, Contact Center Operations Manager
Jobs with a similar salary range to Inbound Call Center Manager : Senior Center Manager, Inbound Manager
Salary estimation for Inbound Call Center Manager at companies like : South West Communities Chamber of Commerce, Cash Lenders, incCOMMUNITY HOUSING RESOURCE BOARD Inc