How much does a IT User Support - Manager make in the United States? The average IT User Support - Manager salary in the United States is $97,820 as of December 28, 2020, but the range typically falls between $84,470 and $113,440. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

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25% $84,470 10% $72,316 90% $127,661 75% $113,440 $97,820 50%(Median)
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Check out IT User Support - Manager jobs in Virginia

End User Device Technician - Lead

NCI Information Systems Inc. - Alexandria, VA

IT Technical Support Specialist

GreenZone Solutions, Inc. - Arlington, VA

IT Systems Adminstrator

Applied Research Associates, Inc - Arlington, VA

PC Support Manager/Lead

CKA LLC - Arlington, VA

Job Description

The IT User Support - Manager ensure the help desk staff uses the required tools and software to identify, document, track and resolve reported problems. Manages a team of support personnel who troubleshoot and resolve IT issues. Being an IT User Support - Manager develop and train help desk staff. Plan, prioritize and schedule help desk activities to ensure maximum issue resolutions in minimum time. In addition, IT User Support - Manager analyze help desk activities and develop tools and process improvements to optimize service and staff performance. May maintain help desk software and make recommendations for new systems. Typically reports to Unit or department head. The IT User Support - Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Extensive knowledge of department processes. Working as an IT User Support - Manager typically requires more than 5 years experience of related support services experience. 1 to 3 years supervisory experience may be required. (Copyright 2021

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Salary estimation for IT User Support - Manager at companies like : HCI Group, Inc., PRIMERICA INC, Verisk Analytics, Inc.