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How much does a User Support Help Desk Manager make in the United States? The average User Support Help Desk Manager salary in the United States is $113,180 as of February 26, 2024, but the range typically falls between $99,980 and $127,790. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

User Support Help Desk Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile User Support Help Desk Manager Salary $87,962 US February 26, 2024
25th Percentile User Support Help Desk Manager Salary $99,980 US February 26, 2024
50th Percentile User Support Help Desk Manager Salary $113,180 US February 26, 2024
75th Percentile User Support Help Desk Manager Salary $127,790 US February 26, 2024
90th Percentile User Support Help Desk Manager Salary $141,092 US February 26, 2024
25% $99,980 10% $87,962 90% $141,092 75% $127,790 $113,180 50%(Median) Didn’t find job title? Click
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Check out User Support Help Desk Manager jobs in Ashburn, Virginia

Help Desk Support Technician

NetCentrics Corporation - Herndon, VA

Tier 1 IT Help Desk Specialist

The One 23 Group - Herndon, VA

Job Description

The User Support Help Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of a technical help desk. Being an User Support Help Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. In addition, User Support Help Desk Manager develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The User Support Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an User Support Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)

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Job Openings for User Support Help Desk Manager

Career Path for this job

  1. Down a level:

    IT Help Desk Senior Supervisor

    3 - 5 years experience
    Bachelor's Degree

  2. This Job:

    User Support Help Desk Manager

    5 + years experience
    Bachelor's Degree

  3. Up a level:

    IT Help Desk Senior Manager


    Bachelor's Degree

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Average Base Salary

Core compensation

 
 
 
99980
127790
113180

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
105060
138690
120460
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of User Support Help Desk Manager in the United States. The base salary for User Support Help Desk Manager ranges from $99,980 to $127,790 with the average base salary of $113,180. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $105,060 to $138,690 with the average total cash compensation of $120,460.
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99980
127790

 

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