How much does a User Support Help Desk Manager make in the United States? The average User Support Help Desk Manager salary in the United States is $104,520 as of July 26, 2022, but the range typically falls between $91,500 and $119,280. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, helps you determine your exact pay target. 

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Based on HR-reported data: a national average with a geographic differential
25% $91,500 10% $79,646 90% $132,718 75% $119,280 $104,520 50%(Median)
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Check out User Support Help Desk Manager jobs in Virginia

Help Desk Manager

SecuriGence LLC - Arlington, VA

Master Help Desk Support Analyst

BAE Systems - Arlington, VA

Help Desk Analyst (Jr.)

CACI International Inc. - Arlington, VA

Help Desk Specialist

CACI International Inc. - Chantilly, VA

Job Description

The User Support Help Desk Manager ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Manages the staff and operations of a technical help desk. Being an User Support Help Desk Manager identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. In addition, User Support Help Desk Manager develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. May require a bachelor's degree or equivalent. Typically reports to a head of a unit/department. The User Support Help Desk Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an User Support Help Desk Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2022

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These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of User Support Help Desk Manager in the United States. The base salary for User Support Help Desk Manager ranges from $91,500 to $119,280 with the average base salary of $104,520. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $95,060 to $127,520 with the average total cash compensation of $109,890.
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Salary estimation for User Support Help Desk Manager at companies like : HCI GROUP INC, KINGSWAY FINANCIAL SERVICES INC, PRIMERICA INC