Nova Scotia Contact Center Manager Salaries

    • How much does a Contact Center Manager make in Nova Scotia? Nova Scotia Contact Center Manager salaries vary greatly from town to town. See below for Contact Center Manager salaries, bonus and benefits information for 1 city in the Nova Scotia area.

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Contact Center Manager's Annual Base Salary
Job Title Salary Location Date Updated
Contact Center Manager C$106,850 Halifax, NS March 27, 2024
Job Openings for Contact Center Manager in Nova Scotia
    • Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

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      Categories: Customer Services , Marketing , Sales