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Contact Center Manager Salaries in Canada

• What is the average Contact Center Manager salary in Canada?
  How much does a Contact Center Manager in Canada make? The median annual Contact Center Manager salary in Canada is C$111,709, as of March 27, 2024, with a range usually between C$94,481-C$128,198 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Contact Center Manager may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Contact Center Manager in Canada.

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• About this chart
  This chart describes the expected percentage of people who perform the job of Contact Center Manager in , that make less than that salary. For example 50% of the people who perform the job of Contact Center Manager in are expected to make less than the median.
  Source: HR Reported data as of March 27, 2024

• Job Description for Contact Center Manager
  Oversees and manages an organization's contact center daily operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. View full job description

• Similar Job titles to Contact Center Manager
  • Contact Center Director
  • Contact Center Quality Analyst
  • Contact Center Quality Analyst, Sr.
  • Contact Center Scheduler I
  • Contact Center Senior Manager
  • Contact Center Supervisor
  • Contact Center Traffic and Scheduling Analyst II
  • Contact Center Traffic and Scheduling Analyst III

• Level of Education
  • Contact Center Manager Salaries with No Diploma
  • Contact Center Manager Salaries with a High School Diploma or Technical Certificate
  • Contact Center Manager Salaries with an Associate's Degree
  • Contact Center Manager Salaries with a Bachelor's Degree
  • Contact Center Manager Salaries with a Master's Degree or MBA
  • Contact Center Manager Salaries with a JD, MD, PhD or Equivalent

• Industries that include Contact Center Manager
  • Aerospace & Defense ,
  • Biotechnology ,
  • Business Services ,
  • Chemicals ,
  • Construction ,
  • Edu., Gov't. & Nonprofit ,
  • Energy & Utilities ,
  • Financial Services ,
  • Healthcare ,
  • Hospitality & Leisure ,
  • Insurance ,
  • Internet ,
  • Media ,
  • MFG Durable ,
  • MFG Nondurable ,
  • Pharmaceuticals ,
  • Retail & Wholesale ,
  • Software & Networking ,
  • Telecom ,
  • Transportation

• Categories that include Contact Center Manager
  • Customer Services
  • Marketing
  • Sales

• Contact Center Manager Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Customer Services Jobs by Salary Range
  • <$30K
  • $30K–$50K
  • $50K–$80K
  • $80K–$100K
  • >$100K