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Alberta Contact Center Quality Analyst I Salaries

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• Job Description for Contact Center Quality Analyst I
  Monitors and evaluates the quality of inbound and outbound customer interactions. Tracks issues in the quality monitoring systems or tools and analyzes the results. Provides feedback to improve performance and implements training programs. Works with other internal teams to define quality metrics, standards, and processes. May recommend and identify process improvements. Typically requires a bachelor's degree. Typically reports to a manager. Work is closely managed. Works on projects/matters of limited complexity in a support role. Typically requires 0-2 years of related experience.

  Alternate Job Titles: Call Center Quality Monitoring Analyst I,Contact Center Quality Assurance Analyst I,Contact Center Quality Assurance Auditor I
  Categories: Entry Level , Consulting Services , Customer Services , Sales