Alberta Contact Center Senior Manager Salaries

    • How much does a Contact Center Senior Manager make in Alberta? Alberta Contact Center Senior Manager salaries vary greatly from town to town. See below for Contact Center Senior Manager salaries, bonus and benefits information for 5 cities in the Alberta area.

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Contact Center Senior Manager's Annual Base Salary
Job Title Salary Location Date Updated
Contact Center Senior Manager C$162,291 Calgary, AB November 21, 2024
Contact Center Senior Manager C$145,614 Edmonton, AB November 21, 2024
Contact Center Senior Manager C$172,473 Fort McMurray, AB November 21, 2024
Contact Center Senior Manager C$132,634 Lethbridge, AB November 21, 2024
Contact Center Senior Manager C$150,690 Red Deer, AB November 21, 2024
Job Openings for Contact Center Senior Manager in Alberta
    • Oversees and manages an organization's contact center operations and implements policies, objectives, and initiatives. Analyzes processes and develops key performance criteria and standards to monitor and manage agents' performance. Establishes operational targets, best practices, and training programs that support service, quality, and efficiency standards. Researches state-of-the-art operations and technology used by contact centers to identify and adopt models and tools to enhance the customer experience and drive efficiency improvements. Develops collaborative partnerships with stakeholders to maintain effective operations and deliver optimal results. Requires a bachelor's degree. Typically reports to a director. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

      Alternate Job Titles: Call Center Operations Senior Manager
      Categories: Customer Services , Marketing , Sales