Quebec Contact Center Supervisor Salaries

    • How much does a Contact Center Supervisor make in Quebec? Quebec Contact Center Supervisor salaries vary greatly from town to town. See below for Contact Center Supervisor salaries, bonus and benefits information for 3 cities in the Quebec area.

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Contact Center Supervisor's Annual Base Salary
Job Title Salary Location Date Updated
Contact Center Supervisor C$81,286 Montreal, QC August 27, 2024
Contact Center Supervisor C$74,499 Quebec, QC August 27, 2024
Contact Center Supervisor C$68,629 Sherbrooke, QC August 27, 2024
Job Openings for Contact Center Supervisor in Quebec
    • Supervises contact center agents that make and receive calls focused on selling and promoting products or services. Monitors and evaluates interactions, workflow, and metrics to meet performance standards and sales targets. Coaches agents in best practices to respond to customer inquiries using scripts, dialogues, or talking points and how to identify opportunities to upsell additional products and services. Ensures that routine service requests are processed or redirected correctly. Responds to and resolves escalated issues or transfers complex requests to appropriate support teams. Prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a head of a unit/department. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

      Alternate Job Titles: Call Center Inside Sales Team Leader,Inbound/Outbound Sales Team Leader,Telemarketing Team Leader
      Categories: Customer Services , Sales