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Saskatchewan Contact Center Traffic and Scheduling Supervisor Salaries

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  Saskatchewan in Canada
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• Most Popular Cities for Contact Center Traffic and Scheduling Supervisor in Canada
  • Fredericton, NB Contact Center Traffic and Scheduling Supervisor
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• Job Description for Contact Center Traffic and Scheduling Supervisor
  Supervises a team that is responsible for analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Configures the Automatic Call Distribution (ACD) system to automatically distribute calls uniformly among representatives. Monitors the productivity of customer service representatives. Ensures customer satisfaction by overseeing the call volume and redirecting inbound traffic as needed. Reviews call volume reports to coordinate and complete capacity planning within the contact center and identify potential problems. Evaluates historical and recent performance and statistics to identify trends. May act as a resource for more complex questions. Typically requires a bachelor's degree. Typically reports to a manager. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

  Alternate Job Titles: Call Center Traffic and Scheduling Supervisor,Customer Service Center Traffic and Supervisor,Traffic Workforce Supervisor
  Categories: IT - All , Customer Services , IT - Manager , Marketing