British Columbia Customer Experience Manager Salaries

    • How much does a Customer Experience Manager make in British Columbia? British Columbia Customer Experience Manager salaries vary greatly from town to town. See below for Customer Experience Manager salaries, bonus and benefits information for 2 cities in the British Columbia area.

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Customer Experience Manager's Annual Base Salary
Job Title Salary Location Date Updated
Customer Experience Manager C$117,668 Vancouver, BC February 27, 2023
Customer Experience Manager C$114,936 Victoria, BC February 27, 2023
    • Manages the strategic design, implementation, and optimization of customer experience programs and initiatives that ensure a best-in-class customer experience. Directs activities to research best practices, establish metrics, and collect and analyze customer data and feedback. Oversees the development of a continuous stream of data to analyze, measure, and evaluate customer behaviors and sentiments and develop and implement a roadmap of customer experience goals. Communicates and evangelizes a customer experience vision and defined goals to stakeholders that drive a consistent end-to-end customer experience across the organization. Requires a bachelor's degree. Typically reports to a director. Manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.

      Alternate Job Titles: Customer Experience Strategy Manager
      Categories: Customer Services , Marketing , Retail/Wholesale , Sales