Prince Edward Island Customer Service Senior Manager Salaries

    • How much does a Customer Service Senior Manager make in Prince Edward Island? Prince Edward Island Customer Service Senior Manager salaries vary greatly from town to town. See below for Customer Service Senior Manager salaries, bonus and benefits information for 1 city in the Prince Edward Island area.

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Customer Service Senior Manager's Annual Base Salary
Job Title Salary Location Date Updated
Customer Service Senior Manager C$140,434 Charlottetown, PE March 27, 2024
Job Openings for Customer Service Senior Manager in Prince Edward Island
    • Manages all aspects of an organization's customer service policies, objectives, and initiatives. Provides mentoring, leadership, and organization to managers and supervisors. Oversees the creation and implementation of efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Monitors and measures service metrics and volume to develop standards, improvements, or changes to workflows and resource allocation. Makes recommendations for changes to products or services based on customer feedback and requests. Engages in resource planning and decision-making. Interfaces with other departments in the organization to ensure the customer service department is prepared to support future products and releases. Typically requires a bachelor's degree or equivalent. Typically reports to a director or top management. Typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.

      Alternate Job Titles:
      Categories: Customer Services , Retail/Wholesale , Sales