British Columbia Customer Success Associate II Salaries

    • How much does a Customer Success Associate II make in British Columbia? British Columbia Customer Success Associate II salaries vary greatly from town to town. See below for Customer Success Associate II salaries, bonus and benefits information for 2 cities in the British Columbia area.

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Customer Success Associate II's Annual Base Salary
Job Title Salary Location Date Updated
Customer Success Associate II C$80,153 Vancouver, BC February 27, 2023
Customer Success Associate II C$78,291 Victoria, BC February 27, 2023
    • Acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using the organization's products and services throughout all phases of the customer lifecycle. Implements strategies and processes that deliver consistent customer satisfaction and retention. Ensures that onboarding processes are precisely executed to build a strong customer relationship foundation. Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements and achieve successful outcomes. Coordinates with internal teams to access additional resources and facilitate the solutions and tools needed by customers. Delivers customer feedback as a voice of the customer to internal teams identifying customer needs, ideas, and challenges. Advocates for solutions, product enhancements, and other actions to meet the needs of customers. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. Typically requires 2-4 years of related experience.

      Alternate Job Titles: Customer Onboarding Specialist II,Customer Success Advisor II
      Categories: Customer Services , Marketing , Retail/Wholesale , Sales