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Ontario Help Desk Supervisor Salaries

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  Ontario in Canada
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  View CA National Average Help Desk Supervisor Salaries

• Help Desk Supervisor Salaries by Province in Canada
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• Most Popular Cities for Help Desk Supervisor in Canada
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• Job Description for Help Desk Supervisor
  Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

  Alternate Job Titles: IT Help Desk Supervisor,IT Service Desk Supervisor,IT Support Desk Supervisor,User Support Help Desk Supervisor
  Categories: IT - All , IT - Computers, Hardware , IT - Computers, Software