Help Desk Supervisor Salaries in Canada
Alternate Job Titles: IT Help Desk Supervisor, IT Service Desk Supervisor, IT Support Desk Supervisor, User Support Help Desk Supervisor
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How much does a Help Desk Supervisor in Canada make? The median annual Help Desk Supervisor salary in Canada is C$92,306, as of February 25, 2025, with a range usually between C$80,509-C$109,383 not including bonus and benefit information and other factors that impact base pay. However, the salary for someone with the title Help Desk Supervisor may vary depending on a number of factors including industry, company size, location, years of experience and level of education. Our team of Certified Compensation Professionals has analyzed survey data collected from thousands of HR departments at companies of all sizes and industries to present this range of annual salaries for people with the job title Help Desk Supervisor in Canada.
This chart describes the expected percentage of people who perform the job of Help Desk Supervisor that make less than that annual salary. For example the median expected annual pay for a typical Help Desk Supervisor in Canada is C$92,306, so 50% of the people who perform the job of Help Desk Supervisor in Canada are expected to make less than C$92,306.
Source: HR Reported data as of February 25, 2025
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This chart describes the expected percentage of people who perform the job of Help Desk Supervisor in , that make less than that salary. For example 50% of the people who perform the job of Help Desk Supervisor in are expected to make less than the median.
Source: HR Reported data as of February 25, 2025
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Supervises the staff and the day-to-day operations of an organization's technical help desk. Supports and coaches team members on effective methods to research, troubleshoot, and deliver solutions. Trains the team on the help desk systems, processes, tools, and procedures required to document, track, and resolve reported problems and to meet operational service levels and standards. Ensures the latest product/technical updates and policies are available and communicated to the team. Monitors request queue and tracks key metrics to ensure sufficient coverage and achievement of service standards. Identifies system and workflow improvements to enhance the team's efficiency. Acts as the escalation point for critical issues and facilitates a final resolution. May require a bachelor's degree. Typically reports to a manager. Supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. View full job description
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