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Ontario Contact Center Representative II - Inbound Salaries

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• Job Description for Contact Center Representative II - Inbound
  Answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the purchase by suggesting appropriate products. May redirect calls to other teams depending on the nature of the inquiry. Requires a high school diploma or equivalent. Typically reports to a supervisor. Works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. Typically requires 1-3 years of related experience.

  Alternate Job Titles: Call Center Representative II - Inbound,Inbound Customer Resolution Specialist II,Inbound Customer Support and Service Agent II
  Categories: Customer Services , Sales