Nova Scotia Technical Customer Support Representative I Salaries
How much does a Technical Customer Support Representative I make in Nova Scotia? Nova ScotiaTechnical Customer Support Representative I salaries vary greatly from town to town. See below for Technical Customer Support Representative I salaries, bonus and benefits information for 1 city in the Nova Scotia area.
Provides basic technical support and assistance to customers via e-mail, phone, or chat. Addresses and responds to customer inquiries on products and services, including installation, operational functions, troubleshooting, and maintenance. Provides customers with preventive maintenance and configuration recommendations. Documents support interactions, including details of inquiries, complaints, comments, and actions taken. Possesses a basic understanding of the organization's products and services. Escalates more complex inquiries to a higher level support team. Typically requires a high school diploma or equivalent. Typically reports to a supervisor. Works under the close direction of senior personnel in the functional area. Possesses a moderate understanding of general aspects of the job. May require 0-1 year of general work experience.
Alternate Job Titles: Technical Client Support Representative I,Technical Customer Support Representative - Tier 1
Customer Services , Entry Level