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Alberta Technical Customer Support Supervisor Salaries

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  Alberta in Canada
  • Technical Customer Support Supervisor Salaries in Calgary, AB
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  View CA National Average Technical Customer Support Supervisor Salaries

• Technical Customer Support Supervisor Salaries by Province in Canada
  • Alberta
  • British Columbia
  • Manitoba
  • New Brunswick
  • Newfoundland and Labrador
  • Nova Scotia
  • Northwest Territories
  • Nunavut
  • Ontario
  • Prince Edward Island
  • Quebec
  • Saskatchewan
  • Yukon

• Most Popular Cities for Technical Customer Support Supervisor in Canada
  • Fredericton, NB Technical Customer Support Supervisor
  • Moncton, NB Technical Customer Support Supervisor
  • Halifax, NS Technical Customer Support Supervisor
  • Oshawa, ON Technical Customer Support Supervisor
  • Ottawa, ON Technical Customer Support Supervisor
  • Charlottetown, PE Technical Customer Support Supervisor
  • Montreal, QC Technical Customer Support Supervisor
  • Quebec, QC Technical Customer Support Supervisor
  • Sherbrooke, QC Technical Customer Support Supervisor

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• Job Description for Technical Customer Support Supervisor
  Supervises a technical support team that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Trains staff in products, features, standard policies, and best practices. Identifies opportunities for operational improvements and implements solutions. Monitors queues, response times, and staff performance. Responds to escalated issues to develop and communicate solutions for complex or critical issues. Has a high level and up to date knowledge of products. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. Typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

  Alternate Job Titles: Technical Client Service Supervisor
  Categories: Customer Services , Retail/Wholesale , Sales