How much does a Technical Support Manager make in the United States? The average Technical Support Manager salary in the United States is $134,582 as of May 28, 2024, but the range typically falls between $118,700 and $151,762. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target. 

Technical Support Manager Salaries by Percentile
Percentile Salary Location Last Updated
10th Percentile Technical Support Manager Salary $104,239 US May 28, 2024
25th Percentile Technical Support Manager Salary $118,700 US May 28, 2024
50th Percentile Technical Support Manager Salary $134,582 US May 28, 2024
75th Percentile Technical Support Manager Salary $151,762 US May 28, 2024
90th Percentile Technical Support Manager Salary $167,404 US May 28, 2024
25% $118,700 10% $104,239 90% $167,404 75% $151,762 $134,582 50%(Median) Didn’t find job title? Click
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What skills does a Technical Support Manager need?

Each competency has five to ten behavioral assertions that can be observed, each with a corresponding performance level (from one to five) that is required for a particular job.

1.

Problem Solving: Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.

2.

Career Development: Refers to the process an individual may undergo to evolve their occupational status. It is the process of making decisions for long term learning, to align personal needs of physical or psychological fulfillment with career advancement opportunities.

3.

Call Center: A call centre or call center is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone.

Problem Solving 5.86%
Career Development 4.28%
Call Center 0.66%
Others 89.2%
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Job Description for Technical Support Manager

Technical Support Manager manages technical service-related operations for an organization. Oversees the work of engineering, IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications. Being a Technical Support Manager ensures that physical inventory levels are monitored and replenished as needed. Responsible for designing and implementing improved process or operational policies. Additionally, Technical Support Manager recommends changes to products or services to fulfill customer needs. Requires a bachelor's degree. Typically reports to a top management. The Technical Support Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Technical Support Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)... View full job description

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Salary.com job board provides millions of Technical Support Manager information for you to search for. Click on search button below to see Technical Support Manager job openings or enter a new job title here.

Job Openings for Technical Support Manager
  • Job Description. Position Title. MRO Sales and Customer Support Manager. Location. Baltimore, MD, US, 21220. Date. Tue, 11 Jun 24 06:02:44 CDT. Company Nam...
    - 14 Days Ago
  • Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and w...
    - 2 Days Ago
  • Founded in 1985, ATS is a company with a presence in the United States, Mexico and the United Kingdom. We are professionals in Industrial Maintenance and w...
    - 2 Days Ago
  • Technical Support - Specialist - TS04 - Full Performance Quantum Science Solutions is supporting a U.S. Government customer on a large mission critical dev...
    - 3 Days Ago
  • Technical Support - Specialist - TS04 - Open The Watch Officer performs a wide variety of technical tasks in support of operations, production and test env...
    - 3 Days Ago
Those that have already made the climb...
Kenneth E. Johnson, Chief Technology and Digital Officer
Cable One, Inc., together with its subsidiaries, provides data, video, and voice services in the United States. The company offers residential data services, a service to enhance Wi-Fi signal throughout the home. It also provides various residential video services from basic video service to digital services with acces... More
Fiscal Year Ended in 2022
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Technical Support Manager salary varies from city to city. Compared with national average salary of Technical Support Manager, the highest Technical Support Manager salary is in San Francisco, CA, where the Technical Support Manager salary is 25.0% above. The lowest Technical Support Manager salary is in Miami, FL, where the Technical Support Manager salary is 3.5% lower than national average salary.

City, State Compared to national average
City, State San Francisco, CA Compared to national average
+ 25.0%
City, State Washington, DC Compared to national average
+ 11.3%
City, State Miami, FL Compared to national average
-3.5%
City, State Chicago, IL Compared to national average
+ 4.9%
City, State Boston, MA Compared to national average
+ 12.1%
City, State New York, NY Compared to national average
+ 16.8%
City, State Dallas, TX Compared to national average
-1.3%

Take just three simple steps below to generate your own personalized salary report

Step 1 of 3

Understand the total compensation opportunity for a Technical Support Manager, base salary plus other pay elements

Average Base Salary

Core compensation

 
 
 
118700
151762
134582

Average Total Cash Compensation

Includes base and annual incentives

 
 
 
128098
170698
148101
These charts show the average base salary (core compensation), as well as the average total cash compensation for the job of Technical Support Manager in the United States. The base salary for Technical Support Manager ranges from $118,700 to $151,762 with the average base salary of $134,582. The total cash compensation, which includes base, and annual incentives, can vary anywhere from $128,098 to $170,698 with the average total cash compensation of $148,101.
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118700
151762

 

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Skills associated with Technical Support Manager: Software Installation, Remote Support Software, Customer Support, Software Troubleshooting ...More

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Technical Support Manager Salary in United States
Technical Support Manager Salary Graph, Regional Distribution and Summary