What are the main factors that influence a CSR's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

How does experience change A CSR's salary?

A CSR's salary grows with experience: a Customer Service Representative I (0-1 years)earns $39,334, a CSR (1-3 years)earns $44,364, a Customer Service Representative III (3-5 years)earns $51,936, a Customer Service Representative IV (5-7 years)earns $58,048, a Customer Service Team Leader (7+ years)earns $65,091,

What are the highest paying states for a CSR?

CSR salary varies significantly by state. The top 3 highest paying states for CSR roles are District of Columbia $49,524, California $49,336, Massachusetts $48,678. These tech hubs typically pay 10-15% above the national average.

How much do different types of CSR roles make?

Salaries for CSR level roles vary by specialization: Lead Csr: $51,048; Csr Supervisor: $48,606; CSR/Dispatcher: $48,590; Licensed CSR: $44,594; Csr Manager: $44,309.

How do different companies affect a CSR's salary?

Company size, industry, and compensation structure create significant salary variations for CSR roles. Large, established industry leaders like C R Bard Inc ($128,509) and Henry Schein Canada ($124,697) offer base salaries 35-40% above the national average. In contrast, smaller firms or startups may offer closer to $82,041.

CSR Salary in the United States

How much does a CSR make in the United States?

As of June 01, 2026, the average salary for a CSR in the United States is $44,729 per year, which breaks down to an hourly rate of $22.

However, a CSR's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $54,193
Majority Range (25th-75th percentile): $40,778 to $49,682
Entry-Level (10th percentile): $37,181

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CSR Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$49,682	$4,140	$955	$24
Average	$44,729	$3,727	$860	$22
25th Percentile	$40,778	$3,398	$784	$20

You may get higher pay by adjusting the following factors:

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Key Factors That Influence CSR Salaries

A CSR's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects CSR Salaries?

Experience is a primary driver of a CSR's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $39,334
Early Career (1-2 years): $44,364
Mid-Level (2-4 years): $51,936
Senior-Level (5-8 years): $58,048
Expert (over 8 years): $65,091

Levels	Salary
Customer ... Level CSR	$39,334
CSR Level CSR	$44,364
Customer ... Level CSR	$51,936
Customer ... Level CSR	$58,048
Customer ... Level CSR	$65,091

View as Graph

What Am I Worth?

How Do CSR Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract CSRs. For example, consider the average annual salaries in these key locations:

District of Columbia: $49,524.
California: $49,336.
Massachusetts: $48,678.

District of Columbia $49,524 California $49,336 Massachusetts $48,678 Washington $48,499 New Jersey $48,481 Alaska $48,419 Connecticut $47,801 New York $47,551

Hawaii $46,750 Rhode Island $46,375 Maryland $46,120 Minnesota $45,771 Colorado $45,637 Illinois $45,592 Oregon $45,422 Delaware $45,297

New Hampshire $45,218 Virginia $45,042 Pennsylvania $44,527 Nevada $44,268 North Dakota $44,183 Michigan $44,049 Wisconsin $44,000 Vermont $43,901

Texas $43,628 Maine $43,610 Arizona $43,584 Ohio $43,552 Georgia $43,141 Indiana $42,935 Wyoming $42,895 Utah $42,832

Iowa $42,805 Kansas $42,591 Louisiana $42,528 North Carolina $42,506 Missouri $42,497 Florida $42,322 Montana $42,228 Nebraska $42,139

Kentucky $42,090 South Carolina $41,911 Tennessee $41,799 Idaho $41,754 New Mexico $41,428 Oklahoma $41,356 Alabama $41,092 South Dakota $40,649

Arkansas $40,408 West Virginia $40,278 Mississippi $39,889

Top Paying Cities for CSRs

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

San Jose: $56,416
San Francisco: $55,798
Oakland: $54,623

San Jose, CA $56,416

San Francisco, CA $55,798

Oakland, CA $54,623

New York, NY $51,500

Paramus, NJ $50,874

Queens Village, NY $50,872

Passaic, NJ $50,829

Bergenfield, NJ $50,825

Stamford, CT $50,727

Huntington, NY $50,708

Newark, NJ $50,378

Bridgeport, CT $50,283

Vallejo, CA $50,194

New Brunswick, NJ $50,177

Petaluma, CA $50,150

Middlesex, NJ $50,065

Somerset, NJ $50,033

Santa Cruz, CA $49,975

Boston, MA $49,702

Monterey, CA $49,545

Seattle, WA $49,443

Santa Rosa, CA $49,434

Los Angeles, CA $49,421

Juneau, AK $49,304

Washington, DC $49,255

Orange, CA $49,096

Santa Ana, CA $48,978

Long Beach, CA $48,933

Anaheim, CA $48,924

Anchorage, AK $48,902

Santa Maria, CA $48,768

Everett, WA $48,759

Danbury, CT $48,601

Bremerton, WA $48,539

Tacoma, WA $48,378

New Suffolk, NY $48,378

Sacramento, CA $48,365

Santa Barbara, CA $48,316

Trenton, NJ $48,267

San Diego, CA $48,267

Brockton, MA $48,217

Fairbanks, AK $48,108

Lompoc, CA $47,994

Lowell, MA $47,958

Ventura, CA $47,949

Nashua, NH $47,940

Stockton, CA $47,936

Modesto, CA $47,609

Poughkeepsie, NY $47,511

Olympia, WA $47,426

Kennewick, WA $47,426

New Haven, CT $47,408

Lawrence, MA $47,247

Hartford, CT $47,202

Riverside, CA $47,193

New Bedford, MA $47,148

Richland, WA $47,148

Bakersfield, CA $47,086

San Bernardino, CA $47,068

New Britain, CT $47,063

Atlantic City, NJ $47,063

New London, CT $47,046

Norwich, CT $47,032

Portsmouth, NH $47,023

Boulder, CO $46,928

Portland, OR $46,867

Worcester, MA $46,862

Minneapolis, MN $46,723

Philadelphia, PA $46,661

Honolulu, HI $46,513

Saint Paul, MN $46,492

Vineland, NJ $46,482

Providence, RI $46,352

Chicago, IL $46,223

Bellingham, WA $46,169

Springfield, MA $46,133

Baltimore, MD $46,120

Chico, CA $46,008

Pittsfield, MA $45,887

Manchester, NH $45,802

Spokane, WA $45,605

Denver, CO $45,601

Albany, NY $45,391

Troy, NY $45,373

Nassau, NY $45,325

Schenectady, NY $45,279

Wilmington, DE $45,243

Burlington, VT $45,180

Salem, OR $45,162

Portland, ME $45,024

Yakima, WA $44,979

Rochester, MN $44,840

Reno, NV $44,818

Fresno, CA $44,818

Milwaukee, WI $44,778

Detroit, MI $44,733

Ann Arbor, MI $44,725

Allentown, PA $44,720

Colorado Springs, CO $44,644

Syracuse, NY $44,621

Carson City, NV $44,621

Houston, TX $44,559

Eugene, OR $44,536

Gary, IN $44,483

Springfield, OR $44,447

Bismarck, ND $44,438

Galveston, TX $44,407

Medford, OR $44,339

Fort Collins, CO $44,322

Concord, NH $44,299

Austin, TX $44,286

Mesa, AZ $44,192

Reading, PA $44,187

Phoenix, AZ $44,183

Dallas, TX $44,169

Saint Cloud, MN $44,127

Madison, WI $44,067

Utica, NY $43,946

Rochester, NY $43,874

Des Moines, IA $43,870

Raleigh, NC $43,865

Atlanta, GA $43,798

Battle Creek, MI $43,785

Salt Lake City, UT $43,771

Lancaster, PA $43,704

Harrisburg, PA $43,642

Kansas City, MO $43,597

Champaign, IL $43,588

Kansas City, KS $43,588

Fort Worth, TX $43,584

Columbus, OH $43,576

Boca Raton, FL $43,566

Pittsburgh, PA $43,548

Richmond, VA $43,530

Indianapolis, IN $43,521

Cleveland, OH $43,516

Las Vegas, NV $43,463

Cincinnati, OH $43,463

Petersburg, VA $43,396

Huntsville, AL $43,329

Lansing, MI $43,299

Lebanon, PA $43,293

Pueblo, CO $43,288

Appleton, WI $43,275

Buffalo, NY $43,257

Dayton, OH $43,244

Racine, WI $43,235

Charlotte, NC $43,230

Saint Louis, MO $43,217

York, PA $43,190

Elkhart, IN $43,190

Gastonia, NC $43,181

Billings, MT $43,171

Beaumont, TX $43,159

Lorain, OH $43,150

Benton Harbor, MI $43,141

Toledo, OH $43,132

Binghamton, NY $43,109

Rock Hill, SC $43,105

Rockford, IL $43,083

Springfield, IL $43,065

Elyria, OH $43,060

Fargo, ND $43,060

Flagstaff, AZ $43,029

Fort Lauderdale, FL $43,002

Duluth, MN $42,975

Miami, FL $42,975

Cheyenne, WY $42,944

Grand Forks, ND $42,944

Bangor, ME $42,846

Cedar Rapids, IA $42,796

Durham, NC $42,778

Louisville, KY $42,774

Grand Rapids, MI $42,765

Hialeah, FL $42,761

Casper, WY $42,698

Scranton, PA $42,644

New Orleans, LA $42,631

Virginia Beach, VA $42,626

Akron, OH $42,604

Peoria, IL $42,546

Sarasota, FL $42,537

Nashville, TN $42,506

Omaha, NE $42,506

Green Bay, WI $42,506

Baton Rouge, LA $42,483

Charleston, SC $42,474

Jamestown, NY $42,452

Davenport, IA $42,452

Tucson, AZ $42,430

Saint Petersburg, FL $42,403

Tampa, FL $42,394

Evansville, IN $42,367

Port Arthur, TX $42,367

Bradenton, FL $42,349

Santa Fe, NM $42,269

Orlando, FL $42,188

Clearwater, FL $42,175

Canton, OH $42,081

La Crosse, WI $42,081

Albuquerque, NM $42,054

Newport News, VA $42,049

High Point, NC $42,036

Ogden, UT $42,018

Corpus Christi, TX $41,982

Norfolk, VA $41,955

Laramie, WY $41,955

Rock Island, IL $41,929

Saginaw, MI $41,920

Jacksonville, FL $41,915

Salisbury, NC $41,906

Boise, ID $41,897

Moline, IL $41,875

Fort Myers, FL $41,861

Memphis, TN $41,853

Tulsa, OK $41,830

Waterloo, IA $41,803

Spartanburg, SC $41,759

Lincoln, NE $41,736

Fort Wayne, IN $41,727

Provo, UT $41,723

Cedar Falls, IA $41,669

San Antonio, TX $41,651

Greensboro, NC $41,633

South Bend, IN $41,629

Savannah, GA $41,580

Muskegon, MI $41,562

Birmingham, AL $41,557

Winston Salem, NC $41,535

Lake Charles, LA $41,428

Anderson, IN $41,419

Lexington, KY $41,405

Augusta, GA $41,392

Greenville, SC $41,392

Lima, OH $41,356

Wichita, KS $41,352

Tuscaloosa, AL $41,352

Columbia, SC $41,311

Springfield, OH $41,302

Asheville, NC $41,231

Bloomington, IN $41,200

Knoxville, TN $41,038

Shreveport, LA $41,034

Wilmington, NC $40,976

Roanoke, VA $40,976

Topeka, KS $40,895

Frankfort, KY $40,890

Oklahoma City, OK $40,860

Chillicothe, OH $40,842

Longview, TX $40,837

Melbourne, FL $40,833

Sioux Falls, SD $40,761

Mobile, AL $40,757

Terre Haute, IN $40,739

Altoona, PA $40,712

Amarillo, TX $40,681

Killeen, TX $40,667

Fayetteville, AR $40,631

Chattanooga, TN $40,618

Sioux City, IA $40,578

Idaho Falls, ID $40,569

Lynchburg, VA $40,533

Gainesville, FL $40,475

Portsmouth, OH $40,453

Little Rock, AR $40,444

Lafayette, LA $40,426

Youngstown, OH $40,426

Daytona Beach, FL $40,399

Clarksville, TN $40,394

Pensacola, FL $40,390

Temple, TX $40,387

Hopkinsville, KY $40,256

Erie, PA $40,247

Florence, SC $40,229

Charleston, WV $40,157

Great Falls, MT $40,135

Macon, GA $40,072

Tallahassee, FL $40,068

Fayetteville, NC $40,059

Waco, TX $40,050

Helena, MT $40,019

Pine Bluff, AR $40,002

Vincennes, IN $39,947

Lubbock, TX $39,929

Alamogordo, NM $39,902

Twin Falls, ID $39,862

Rapid City, SD $39,849

Jackson, MS $39,768

Huntington, WV $39,765

Greenville, MS $39,764

Parkersburg, WV $39,718

Montgomery, AL $39,710

Wichita Falls, TX $39,665

Springfield, MO $39,665

Biloxi, MS $39,643

Monroe, LA $39,598

Johnstown, PA $39,567

Sumter, SC $39,549

Columbus, GA $39,545

Pascagoula, MS $39,460

Abilene, TX $39,460

Kingsport, TN $39,343

Albany, GA $39,343

Gulfport, MS $39,330

Alexandria, LA $39,182

Fort Smith, AR $39,070

El Paso, TX $38,950

Las Cruces, NM $38,748

Harlingen, TX $38,635

Pocatello, ID $38,628

Florence, AL $38,569

Brownsville, TX $38,561

Mcallen, TX $38,467

Dothan, AL $38,404

Columbus, MS $38,138

Altus, OK $37,930

Lawton, OK $37,845

Pierre, SD $37,684

What Skills Can Increase a CSR's Salary?

Demanded Skills for the Role:

Customer Service (Mentioned in 40.75% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Customer Care (Mentioned in 1.43% Job Postings): Customer care is the process of building an emotional connection with your customers, whereas customer service is simply the advice or assistance your business provides them.
Cash Handling (Mentioned in 0.91% Job Postings): Process of receiving and giving money in a business. In retail, cash handling ranges from the point of sale to the behind-the-scenes money management during the day.

See More Skills

Skills	Demand Percentage
Customer Service	40.75%
Customer Care	1.43%
Cash Handling	0.91%

What skills can make your compensation higher?

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a CSR's salary.

Presentation: Can increase your salary by up to 17%.
Building Relationships: Can increase your salary by up to 11%.
Leadership: Can increase your salary by up to 9%.

Skill	Salary	Salary % Increase
Presentation	$52,332	17%
Building Relationships	$49,649	11%
Leadership	$48,754	9%
Organizational Skills	$47,860	7%
Customer Relationship	$47,860	7%
Problem Solving	$46,965	5%

Get Latest Data

How Education impacts a CSR's Salary?

Your level of education can impact your salary potential. While many CSRs enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a CSR with a High School Diploma or Technical Certificate is between $42,912 and $45,653).

CSR Salaries by Degree Level

Typical Education for CSR

No Diploma 0.9%

High School 39.5%

Associates 16.5%

Bachelors 40.4%

Masters 2.6%

Doctorate 0.1%

view as table

Degree Level	% of user with this level of education
No Diploma	0.9%
High School	39.5%
Associates	16.5%
Bachelors	40.4%
Masters	2.6%
Doctorate	0.1%

view as graph

CSR Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a CSR's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

Last Updated on June 01, 2026

$40,778

Average $44,729/year

$49,682

$3,398

Average $3,727/month

$4,140

$784

Average $860/week

$955

$20

Average $22/hour

$24

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$49,682	$4,140	$955	$24
Average	$44,729	$3,727	$860	$22
25th Percentile	$40,778	$3,398	$784	$20

Salaries of jobs related to CSR

Salary Trends for CSR

Salaries for a CSR can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $39,093 in 2023 to around $38,300 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of CSR salary trends, .

Average Annual Salary of CSR Over Time

2022

$???

2023

$39,093

2024

$38,529

2025

$38,300

2026

$???

2027

$???

Year	Average Annual Salary
2022	View More
2023	$39,093
2024	$38,529
2025	$38,300
2026	View More
2027	View More

Most common benefits for CSR

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401(k)

Disability

Healthcare

Pension

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Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

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