Inbound Call Center Representative Salary in the United States
How much does an Inbound Call Center Representative make in the United States?
As of September 01, 2026, the average salary for an Inbound Call Center Representative in the United States is $36,702 per year, which breaks down to an hourly rate of $18.
However, an Inbound Call Center Representative's salary can vary significantly. Here’s a look at the typical salary range:
Top Earners (90th percentile): $42,342
Majority Range (25th-75th percentile): $34,443 to $39,654
Entry-Level (10th percentile): $32,387
10%$32,387
50% (Median)$36,702
90%$42,342
Inbound Call Center Representative Salaries by Percentile
Key Factors That Influence Inbound Call Center Representative Salaries
An Inbound Call Center Representative's salary isn't a fixed number. It's shaped by several important factors.
Below, we'll explore how your years of experience, geographic location, education
and company size
can directly affect your earning potential.
How Experience Level Affects Inbound Call Center Representative Salaries?
Experience is a primary driver of an Inbound Call Center Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:
Entry-Level (less than 1 year): $36,485
Early Career (1-2 years): $40,567
Mid-Level (2-4 years): $49,580
Senior-Level (5-8 years): $55,990
Expert (over 8 years): $62,126
Levels
Salary
Inbound C... Level Inbound Call Center Representative
$36,485
Contact C... Level Inbound Call Center Representative
$40,567
Contact C... Level Inbound Call Center Representative
$49,580
Contact C... Level Inbound Call Center Representative
$55,990
Inbound C... Level Inbound Call Center Representative
How Do Inbound Call Center Representative Salaries Vary from State to State?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Inbound Call Center Representatives. For example, consider the average annual salaries in these key locations:
District of Columbia: $40,637.
California: $40,483.
Massachusetts: $39,943.
District of Columbia$40,637
California$40,483
Massachusetts$39,943
Washington$39,796
New Jersey$39,782
Alaska$39,730
Connecticut$39,224
New York$39,018
Hawaii$38,361
Rhode Island$38,053
Maryland$37,844
Minnesota$37,557
Colorado$37,447
Illinois$37,411
Oregon$37,271
Delaware$37,168
New Hampshire$37,104
Virginia$36,959
Pennsylvania$36,537
Nevada$36,324
North Dakota$36,254
Michigan$36,144
Wisconsin$36,104
Vermont$36,023
Texas$35,799
Maine$35,785
Arizona$35,763
Ohio$35,737
Georgia$35,399
Indiana$35,230
Wyoming$35,197
Utah$35,146
Iowa$35,124
Kansas$34,948
Louisiana$34,896
North Carolina$34,878
Missouri$34,871
Florida$34,728
Montana$34,651
Nebraska$34,577
Kentucky$34,537
South Carolina$34,390
Tennessee$34,298
Idaho$34,262
New Mexico$33,994
Oklahoma$33,935
Alabama$33,718
South Dakota$33,355
Arkansas$33,157
West Virginia$33,050
Mississippi$32,731
Top Paying Cities for Inbound Call Center Representatives
Salaries can also vary between different cities.
Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay.
Here are a few examples of average annual salaries in different U.S. cities:
San Jose: $46,292
San Francisco: $45,786
Oakland: $44,821
San Jose, CA$46,292
San Francisco, CA$45,786
Oakland, CA$44,821
New York, NY$42,259
Paramus, NJ$41,745
Queens Village, NY$41,743
Passaic, NJ$41,708
Bergenfield, NJ$41,705
Stamford, CT$41,624
Huntington, NY$41,609
Newark, NJ$41,338
Bridgeport, CT$41,260
Vallejo, CA$41,187
New Brunswick, NJ$41,173
Petaluma, CA$41,151
Middlesex, NJ$41,081
Somerset, NJ$41,055
Santa Cruz, CA$41,007
Boston, MA$40,783
Monterey, CA$40,655
Seattle, WA$40,571
Santa Rosa, CA$40,563
Los Angeles, CA$40,552
Juneau, AK$40,457
Washington, DC$40,416
Orange, CA$40,286
Santa Ana, CA$40,189
Long Beach, CA$40,152
Anaheim, CA$40,145
Anchorage, AK$40,127
Santa Maria, CA$40,016
Everett, WA$40,009
Danbury, CT$39,880
Bremerton, WA$39,829
Tacoma, WA$39,697
New Suffolk, NY$39,696
Sacramento, CA$39,686
Santa Barbara, CA$39,646
Trenton, NJ$39,605
San Diego, CA$39,605
Brockton, MA$39,565
Fairbanks, AK$39,475
Lompoc, CA$39,381
Lowell, MA$39,352
Ventura, CA$39,345
Nashua, NH$39,337
Stockton, CA$39,334
Modesto, CA$39,066
Poughkeepsie, NY$38,985
Olympia, WA$38,915
Kennewick, WA$38,915
New Haven, CT$38,901
Lawrence, MA$38,769
Hartford, CT$38,732
Riverside, CA$38,724
New Bedford, MA$38,688
Richland, WA$38,688
Bakersfield, CA$38,636
San Bernardino, CA$38,622
New Britain, CT$38,618
Atlantic City, NJ$38,618
New London, CT$38,603
Norwich, CT$38,592
Portsmouth, NH$38,585
Boulder, CO$38,507
Portland, OR$38,457
Worcester, MA$38,453
Minneapolis, MN$38,339
Philadelphia, PA$38,288
Honolulu, HI$38,167
Saint Paul, MN$38,149
Vineland, NJ$38,141
Providence, RI$38,034
Chicago, IL$37,928
Bellingham, WA$37,884
Springfield, MA$37,855
Baltimore, MD$37,844
Chico, CA$37,752
Pittsfield, MA$37,653
Manchester, NH$37,583
Spokane, WA$37,422
Denver, CO$37,418
Albany, NY$37,245
Troy, NY$37,231
Nassau, NY$37,191
Schenectady, NY$37,154
Wilmington, DE$37,124
Burlington, VT$37,073
Salem, OR$37,058
Portland, ME$36,944
Yakima, WA$36,908
Rochester, MN$36,794
Reno, NV$36,776
Fresno, CA$36,776
Milwaukee, WI$36,743
Detroit, MI$36,706
Ann Arbor, MI$36,700
Allentown, PA$36,695
Colorado Springs, CO$36,632
Syracuse, NY$36,614
Carson City, NV$36,614
Houston, TX$36,563
Eugene, OR$36,544
Gary, IN$36,500
Springfield, OR$36,471
Bismarck, ND$36,464
Galveston, TX$36,438
Medford, OR$36,383
Fort Collins, CO$36,368
Concord, NH$36,350
Austin, TX$36,339
Mesa, AZ$36,262
Reading, PA$36,258
Phoenix, AZ$36,254
Dallas, TX$36,243
Saint Cloud, MN$36,208
Madison, WI$36,159
Utica, NY$36,060
Rochester, NY$36,001
Des Moines, IA$35,998
Raleigh, NC$35,994
Atlanta, GA$35,939
Battle Creek, MI$35,928
Salt Lake City, UT$35,917
Lancaster, PA$35,862
Harrisburg, PA$35,810
Kansas City, MO$35,774
Champaign, IL$35,766
Kansas City, KS$35,766
Fort Worth, TX$35,763
Columbus, OH$35,756
Boca Raton, FL$35,748
Pittsburgh, PA$35,733
Richmond, VA$35,719
Indianapolis, IN$35,711
Cleveland, OH$35,708
Las Vegas, NV$35,664
Cincinnati, OH$35,664
Petersburg, VA$35,608
Huntsville, AL$35,553
Lansing, MI$35,529
Lebanon, PA$35,524
Pueblo, CO$35,520
Appleton, WI$35,509
Buffalo, NY$35,495
Dayton, OH$35,484
Racine, WI$35,476
Charlotte, NC$35,473
Saint Louis, MO$35,462
York, PA$35,440
Elkhart, IN$35,440
Gastonia, NC$35,433
Billings, MT$35,424
Beaumont, TX$35,414
Lorain, OH$35,407
Benton Harbor, MI$35,399
Toledo, OH$35,392
Binghamton, NY$35,374
Rock Hill, SC$35,370
Rockford, IL$35,352
Springfield, IL$35,337
Elyria, OH$35,333
Fargo, ND$35,333
Flagstaff, AZ$35,308
Fort Lauderdale, FL$35,285
Duluth, MN$35,263
Miami, FL$35,263
Cheyenne, WY$35,238
Grand Forks, ND$35,238
Bangor, ME$35,157
Cedar Rapids, IA$35,117
Durham, NC$35,101
Louisville, KY$35,098
Grand Rapids, MI$35,091
Hialeah, FL$35,087
Casper, WY$35,036
Scranton, PA$34,992
New Orleans, LA$34,981
Virginia Beach, VA$34,977
Akron, OH$34,959
Peoria, IL$34,911
Sarasota, FL$34,904
Nashville, TN$34,878
Omaha, NE$34,878
Green Bay, WI$34,878
Baton Rouge, LA$34,860
Charleston, SC$34,852
Jamestown, NY$34,834
Davenport, IA$34,834
Tucson, AZ$34,816
Saint Petersburg, FL$34,794
Tampa, FL$34,786
Evansville, IN$34,764
Port Arthur, TX$34,764
Bradenton, FL$34,750
Santa Fe, NM$34,684
Orlando, FL$34,618
Clearwater, FL$34,607
Canton, OH$34,529
La Crosse, WI$34,529
Albuquerque, NM$34,507
Newport News, VA$34,504
High Point, NC$34,493
Ogden, UT$34,478
Corpus Christi, TX$34,449
Norfolk, VA$34,427
Laramie, WY$34,427
Rock Island, IL$34,405
Saginaw, MI$34,397
Jacksonville, FL$34,394
Salisbury, NC$34,386
Boise, ID$34,379
Moline, IL$34,361
Fort Myers, FL$34,350
Memphis, TN$34,342
Tulsa, OK$34,324
Waterloo, IA$34,302
Spartanburg, SC$34,265
Lincoln, NE$34,247
Fort Wayne, IN$34,239
Provo, UT$34,236
Cedar Falls, IA$34,192
San Antonio, TX$34,177
Greensboro, NC$34,162
South Bend, IN$34,159
Savannah, GA$34,118
Muskegon, MI$34,104
Birmingham, AL$34,100
Winston Salem, NC$34,082
Lake Charles, LA$33,994
Anderson, IN$33,986
Lexington, KY$33,975
Augusta, GA$33,964
Greenville, SC$33,964
Lima, OH$33,935
Wichita, KS$33,931
Tuscaloosa, AL$33,931
Columbia, SC$33,898
Springfield, OH$33,891
Asheville, NC$33,832
Bloomington, IN$33,806
Knoxville, TN$33,674
Shreveport, LA$33,671
Wilmington, NC$33,623
Roanoke, VA$33,623
Topeka, KS$33,557
Frankfort, KY$33,553
Oklahoma City, OK$33,527
Chillicothe, OH$33,513
Longview, TX$33,509
Melbourne, FL$33,505
Sioux Falls, SD$33,447
Mobile, AL$33,443
Terre Haute, IN$33,428
Altoona, PA$33,406
Amarillo, TX$33,381
Killeen, TX$33,370
Fayetteville, AR$33,340
Chattanooga, TN$33,329
Sioux City, IA$33,296
Idaho Falls, ID$33,289
Lynchburg, VA$33,260
Gainesville, FL$33,212
Portsmouth, OH$33,193
Little Rock, AR$33,186
Lafayette, LA$33,171
Youngstown, OH$33,171
Daytona Beach, FL$33,149
Clarksville, TN$33,146
Pensacola, FL$33,142
Temple, TX$33,140
Hopkinsville, KY$33,032
Erie, PA$33,025
Florence, SC$33,010
Charleston, WV$32,951
Great Falls, MT$32,933
Macon, GA$32,882
Tallahassee, FL$32,878
Fayetteville, NC$32,870
Waco, TX$32,863
Helena, MT$32,837
Pine Bluff, AR$32,824
Vincennes, IN$32,779
Lubbock, TX$32,764
Alamogordo, NM$32,742
Twin Falls, ID$32,709
Rapid City, SD$32,698
Jackson, MS$32,632
Huntington, WV$32,629
Greenville, MS$32,628
Parkersburg, WV$32,591
Montgomery, AL$32,584
Wichita Falls, TX$32,548
Springfield, MO$32,548
Biloxi, MS$32,529
Monroe, LA$32,492
Johnstown, PA$32,467
Sumter, SC$32,452
Columbus, GA$32,448
Pascagoula, MS$32,379
Abilene, TX$32,379
Kingsport, TN$32,283
Albany, GA$32,283
Gulfport, MS$32,272
Alexandria, LA$32,151
Fort Smith, AR$32,059
El Paso, TX$31,960
Las Cruces, NM$31,795
Harlingen, TX$31,702
Pocatello, ID$31,696
Florence, AL$31,648
Brownsville, TX$31,641
Mcallen, TX$31,564
Dothan, AL$31,513
Columbus, MS$31,294
Altus, OK$31,123
Lawton, OK$31,054
Pierre, SD$30,922
What Skills Can Increase an Inbound Call Center Representative's Salary?
Demanded Skills for the Role:
Customer Service (Mentioned in 18.96% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
Microsoft Office (Mentioned in 1.77% Job Postings): Microsoft Office is a suite of desktop productivity applications that is designed by Microsoft for business use. You can create documents containing text and images, work with data in spreadsheets and databases, create presentations and posters.
Telemarketing (Mentioned in 1.17% Job Postings): Telemarketing (sometimes known as inside sales, or telesales in the UK and Ireland) is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services, either over the phone or through a subsequent face to face or Web conferencing appointment scheduled during the call. Telemarketing can also include recorded sales pitches programmed to be played over the phone via automatic dialing. Telemarketing is defined as contacting, qualifying, and canvassing prospective customers using telecommunications devices such as telephone, fax, and internet. It does not include direct mail marketing.
Mastering certain specialized skills can lead to a significant increase in pay.
Here are examples of skills and the potential impact they can have on an Inbound Call Center Representative's salary.
Coaching: Can increase your salary by up to 18%.
Leadership: Can increase your salary by up to 12%.
Commitment: Can increase your salary by up to 11%.
Inbound Call Center Representative Salary by Industry: Top Paying Sectors
For Inbound Call Center Representative roles, the industry you choose can affect earning potential
by as much as 38% (the gap between the highest and lowest paying industries).
Data shows that the Aerospace & Defense and Business Services
sectors offer the strongest compensation, at 20% above the average.
In contrast, Inbound Call Center Representative positions in Biotechnology or Chemicals typically offer lower base pay,
as these industries often view Inbound Call Center Representative as a support function rather than a direct revenue driver.
The top paying industries for an Inbound Call Center Representative
Industry Sector
Average Annual Salary
Average Hourly Rate
Pay vs.Avg
Aerospace & Defense
$44,043
$21.0
20%
Business Services
$42,208
$20.0
15%
Construction
$41,106
$20.0
12%
Energy & Utilities
$40,372
$19.0
10%
Healthcare
$39,638
$19.0
8%
How Education impacts an Inbound Call Center Representative's Salary?
Your level of education can impact your salary potential.
While many Inbound Call Center Representatives enter the field with a High School Diploma or Technical Certificate degree,
higher education can lead to more specialized and higher-paying roles.
According to our 100% employer-reported salary data,
the median salary for an Inbound Call Center Representative with a High School Diploma or Technical Certificate is between
$33,443
and $35,645).
Inbound Call Center Representative Salaries by Degree Level
$38,400
$37,700
$37,000
$36,300
$35,600
$34,900
$34,200
$33,500
No Diploma
High School
Associates
Bachelors
Masters
Doctorate
Typical Education for Inbound Call Center Representative
Degree Level
% of user with this level of education
No Diploma
2.8%
High School
48.1%
Associates
14.6%
Bachelors
30.8%
Masters
3.4%
Doctorate
0.3%
Typical Education for Inbound Call Center Representative
Inbound Call Center Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay
Understanding how an Inbound Call Center Representative's annual salary breaks down can help with budgeting.
Below, you can see the average hourly rate, weekly pay, and monthly pay for this role.
Use the buttons to switch between different pay periods.
Hourly
Monthly
Weekly
Yearly
Table View
Last Updated on September 01, 2026
$34,443
Average$36,702/year
$39,654
$2,870
Average$3,059/month
$3,305
$662
Average$706/week
$763
$17
Average$18/hour
$19
Annual Salary
Monthly Pay
Weekly Pay
Hourly Wage
75th Percentile
$39,654
$3,305
$763
$19
Average
$36,702
$3,059
$706
$18
25th Percentile
$34,443
$2,870
$662
$17
Salaries of Jobs related to Inbound Call Center Representative
Inbound Call Center Manager$94,400
Inbound Call Center Supervisor$62,000
Call Center Representative IV - Inbound$55,900
Call Center Representative III - Inbound$49,500
Contact Center Representative III - Inbound$49,432
Call Center Representative II - Inbound$40,500
Contact Center Representative II - Inbound$40,446
Home Depot Inc. Call Center Customer Service Representative-Inbound$38,019
Call Center Representative I - Inbound$36,400
Contact Center Representative I - Inbound$36,376
Inbound Call Center$36,231
Salary Trends for Inbound Call Center Representative
Salaries for an Inbound Call Center Representative can change over time,
reflecting shifts in market demand and the overall economy.
The median salary decreased from $35,655 in 2023
to around $34,609 in 2025,
reflecting changes in demand, location, experience, and the wider economy.
For a detailed analysis of Inbound Call Center Representative salary trends,
.
Average Annual Salary of Inbound Call Center Representative Over Time
$???
$35,655
$35,054
$34,609
$???
$???
2022
2023
2024
2025
2026
2027
Year
Average Annual Salary
2022
View More
2023
$35,655
2024
$35,054
2025
$34,609
2026
View More
2027
View More
Most common benefits for Inbound Call Center Representative
Social Security
401 (k)
Disability
Healthcare
Pension
Time Off (days)
Common company salaries for Inbound Call Center Representative
Here are companies hiring for Inbound Call Center Representative and their salaries, click below for more details.
C$128,509/per year
C R Bard IncBiotechnologythe United States
H$124,697/per year
Henry Schein CanadaBiotechnologythe United States
N$123,899/per year
Nordex IncBiotechnologythe United States
N$120,416/per year
Nipro CorpBiotechnologythe United States
E$115,870/per year
EnovisBiotechnologythe United States
A$114,553/per year
Advanced Research Projects Agency - EnergyBiotechnologythe United States
M$112,110/per year
MiniMed IncBiotechnologythe United States
L$111,500/per year
Labcorp Drug DevelopmentBiotechnologythe United States
L$110,229/per year
Life Technologies CorpBiotechnologythe United States
Z$106,224/per year
Zimmer BiometBiotechnologythe United States
P$103,077/per year
Promontory TherapeuticsBiotechnologythe United States
S$102,181/per year
Steris PLCBiotechnologythe United States
G$97,274/per year
Gavin Conferences Pty LtdBiotechnologythe United States
E$94,764/per year
Endeavor BioMedicinesBiotechnologythe United States
R$94,402/per year
Replay Holdings LLCBiotechnologythe United States
P$94,235/per year
Pleno IncBiotechnologythe United States
S$93,666/per year
Simulaids IncBiotechnologythe United States
N$88,880/per year
NOIRLab/CASBiotechnologythe United States
O$86,468/per year
Onward TechnologyBiotechnologythe United States
L$84,895/per year
LED Medical Diagnostics IncBiotechnologythe United States
E$84,682/per year
Eyeco LtdBiotechnologythe United States
P$84,523/per year
PaerosolBiotechnologythe United States
I$83,525/per year
IONIQ Sciences IncBiotechnologythe United States
S$82,815/per year
Stateside PPEBiotechnologythe United States
D$82,041/per year
Digi BioBiotechnologythe United States
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FAQ about Inbound Call Center Representative
1. What industry pays the highest salary for Inbound Call Center Representative?
The Aerospace & Defense industry offers the highest average compensation for Inbound Call Center Representative roles,
with salaries approximately 20% above the market median.
Where Does Our Salary Data Come From?
Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.
