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As of August 01, 2026, the average salary for a Product Support in New York is $86,205 per year, which breaks down to an hourly rate of $41.
However, a Product Support's salary can vary significantly. Here’s a look at the typical salary range:
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Product Support Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $92,291 | $7,691 | $1,775 | $44 |
| Average | $86,205 | $7,184 | $1,658 | $41 |
| 25th Percentile | $79,036 | $6,586 | $1,520 | $38 |
Monroe Tractor - Syracuse, NY
Monroe Tractor - Rochester, NY
Monroe Tractor - Buffalo, NY
The Fulton Group - Pulaski, NY
A Product Support's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Product Support's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Contact C... Level Product Support | $54,653 |
| Contact C... Level Product Support | $60,620 |
| Contact C... Level Product Support | $76,337 |
| Product S... Level Product Support | $85,758 |
| Contact C... Level Product Support | $123,992 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Product Supports. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Product Support roles, the industry you choose can affect earning potential by as much as 35% (the gap between the highest and lowest paying industries). Data shows that the Pharmaceuticals and Aerospace & Defense sectors offer the strongest compensation, at 20% above the average. In contrast, Product Support positions in Edu., Gov't. & Nonprofit or Retail & Wholesale typically offer lower base pay, as these industries often view Product Support as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Pharmaceuticals | $103,446 | $50.0 | 20% |
| Aerospace & Defense | $99,136 | $48.0 | 15% |
| Financial Services | $96,550 | $46.0 | 12% |
| Software & Networking | $95,688 | $46.0 | 11% |
| Construction | $94,825 | $46.0 | 10% |
Understanding how a Product Support's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $92,291 | $7,691 | $1,775 | $44 |
| Average | $86,205 | $7,184 | $1,658 | $41 |
| 25th Percentile | $79,036 | $6,586 | $1,520 | $38 |
Ready to take the next step in your career? Browse thousands of current Product Support job openings on our job board. Use the search bar below to find your perfect match.
Western Branch Diesel
Syracuse, NY
Western Branch Diesel | Syracuse, NY
Product Support Sales RepresentativeCurtis Power SolutionsSyracuse, NYCompensation contingent on experience and skills of $60,000 incentives.Curtis Power S... more
5 Days Ago
Glyph Technologies
Cortland, NY
Glyph Technologies | Cortland, NY
Job Description. Job Description. . The Glyph Product Support Technician independently executes and/or oversees repairs to product returned for warranty se... more
5 Days Ago
Monroe Tractor
Batavia, NY
Monroe Tractor | Batavia, NY
Product Support Representative. Batavia, New York, United States. Monroe Tractor is a well-known and respected construction equipment and agricultural equi... more
5 Days Ago
Monroe Tractor
Canandaigua, NY
Monroe Tractor | Canandaigua, NY
Job Description. Job Description. Monroe Tractor is a well-known and respected construction equipment and agricultural equipment dealer with over 70 years ... more
4 Days Ago
Tasso
Utica, NY
Tasso | Utica, NY
[Customer Service Rep / Remote] - Anywhere in U.S. / Up to $26-hr + Stock Option Eligible / 95% paid Medical / 100% Dental & Vision / Generous Paid Time Of... more
3 Days Ago
Tasso
Auburn, NY
Tasso | Auburn, NY
[Customer Service Rep / Remote] - Anywhere in U.S. / Up to $26-hr + Stock Option Eligible / 95% paid Medical / 100% Dental & Vision / Generous Paid Time Of... more
3 Days Ago
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