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3-1-1 Citizen Service Representative Salary in the United States

How much does a 3-1-1 Citizen Service Representative make in the United States?

As of August 01, 2026, the average salary for a 3-1-1 Citizen Service Representative in the United States is $45,843 per year, which breaks down to an hourly rate of $22.

However, a 3-1-1 Citizen Service Representative's salary can vary significantly. Here’s a look at the typical salary range:

  • Top Earners (90th percentile): $52,862
  • Majority Range (25th-75th percentile): $42,443 to $49,517
  • Entry-Level (10th percentile): $39,347
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Paid Annually Paid Monthly Paid Semimonthly Paid Biweekly Paid Weekly Paid Hourly
View as table View as graph 25% $42,443 10% $39,347 90% $52,862 75% $49,517 $45,843 50%(Median) Didn’t find job title? Click

3-1-1 Citizen Service Representative Salaries by Percentile

Annual
Salary		 Monthly
Pay		 Weekly
Pay		 Hourly
Wage
75th Percentile $49,517 $4,126 $952 $24
Average $45,843 $3,820 $882 $22
25th Percentile $42,443 $3,537 $816 $20
Check out 3-1-1 Citizen Service Representative Job Openings in the United States
Service Representative

Schneider Electric - Columbus, OH

Customer Service Representative

Dawson - Columbus, OH

Customer Service Representative

NI Electical - Columbus, OH

Customer Service Representative

Spartan Logistics - Columbus, OH

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Key Factors That Influence 3-1-1 Citizen Service Representative Salaries

A 3-1-1 Citizen Service Representative's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location, education and company size can directly affect your earning potential.

How Experience Level Affects 3-1-1 Citizen Service Representative Salaries?

Experience is a primary driver of a 3-1-1 Citizen Service Representative's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:

  • Entry-Level (less than 1 year): $37,780
  • Early Career (1-2 years): $45,078
  • Mid-Level (2-4 years): $52,061
  • Senior-Level (5-8 years): $146,675
  • Expert (over 8 years): $178,317
Levels Salary
Network S... Level 3-1-1 Citizen Service Representative$37,780
3-1-1 Cit... Level 3-1-1 Citizen Service Representative$45,078
Network S... Level 3-1-1 Citizen Service Representative$52,061
Network S... Level 3-1-1 Citizen Service Representative$146,675
Network S... Level 3-1-1 Citizen Service Representative$178,317
$37,780 0 yr
$45,078 < 2 yrs
$52,061 2-4 yrs
$146,675 5-8 yrs
$178,317 > 8 yrs
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What Am I Worth?

How Do 3-1-1 Citizen Service Representative Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract 3-1-1 Citizen Service Representatives. For example, consider the average annual salaries in these key locations:

  • District of Columbia: $50,758.
  • California: $50,565.
  • Massachusetts: $49,891.

Top Paying Cities for 3-1-1 Citizen Service Representatives

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

  • San Jose: $57,822
  • San Francisco: $57,189
  • Oakland: $55,984

What Skills Can Increase a 3-1-1 Citizen Service Representative's Salary?

Demanded Skills for the Role:

  • Troubleshooting (Mentioned in 9.04% Job Postings): Troubleshooting is a form of problem solving, often applied to repair failed products or processes on a machine or a system. It is a logical, systematic search for the source of a problem in order to solve it, and make the product or process operational again. Troubleshooting is needed to identify the symptoms. Determining the most likely cause is a process of elimination—eliminating potential causes of a problem. Finally, troubleshooting requires confirmation that the solution restores the product or process to its working state. In general, troubleshooting is the identification or diagnosis of "trouble" in the management flow of a system caused by a failure of some kind. The problem is initially described as symptoms of malfunction, and troubleshooting is the process of determining and remedying the causes of these symptoms. A system can be described in terms of its expected, desired or intended behavior (usually, for artificial systems, its purpose). Events or inputs to the system are expected to generate specific results or outputs. (For example, selecting the "print" option from various computer applications is intended to result in a hardcopy emerging from some specific device). Any unexpected or undesirable behavior is a symptom. Troubleshooting is the process of isolating the specific cause or causes of the symptom. Frequently the symptom is a failure of the product or process to produce any results. (Nothing was printed, for example). Corrective action can then be taken to prevent further failures of a similar kind.
  • Telecommunications (Mentioned in 3.16% Job Postings): Telecommunication is the transmission of information by various types of technologies over wire, radio or optical. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice.
  • Operating System (Mentioned in 2.36% Job Postings): Maintaining software that runs on a computer that serves as an interface between computer hardware components and the user.
See More Skills
Skills Demand Percentage
Troubleshooting 9.04%
Telecommunications 3.16%
Operating System 2.36%
What skills can make your compensation higher?
Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on a 3-1-1 Citizen Service Representative's salary.
  • Dedication: Can increase your salary by up to 21%.
  • Commitment: Can increase your salary by up to 20%.
  • IT Support: Can increase your salary by up to 14%.
Skill Salary Salary % Increase
Dedication
 $55,470
21%
Commitment
 $55,012
20%
IT Support
 $52,261
14%
Microsoft Windows
 $51,803
13%
Ethernet
 $50,886
11%
Cisco
 $50,886
11%
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3-1-1 Citizen Service Representative Salary by Industry: Top Paying Sectors

For 3-1-1 Citizen Service Representative roles, the industry you choose can affect earning potential by as much as 100% (the gap between the highest and lowest paying industries). Data shows that the Software & Networking and Energy & Utilities sectors offer the strongest compensation, at 50% above the average. In contrast, 3-1-1 Citizen Service Representative positions in Telecom or Business Services typically offer lower base pay, as these industries often view 3-1-1 Citizen Service Representative as a support function rather than a direct revenue driver.

The top paying industries for a 3-1-1 Citizen Service Representative

Industry Sector Average Annual Salary Average Hourly Rate Pay vs.Avg
Software & Networking$68,765$33.050%
Energy & Utilities$55,012$26.020%
Edu., Gov't. & Nonprofit$50,428$24.010%

How Education impacts a 3-1-1 Citizen Service Representative's Salary?

Your level of education can impact your salary potential. While many 3-1-1 Citizen Service Representatives enter the field with a High School Diploma or Technical Certificate degree, higher education can lead to more specialized and higher-paying roles.

According to our 100% employer-reported salary data, the median salary for a 3-1-1 Citizen Service Representative with a High School Diploma or Technical Certificate is between $45,117 and $47,470).

3-1-1 Citizen Service Representative Salaries by Degree Level

Typical Education for 3-1-1 Citizen Service Representative
Degree Level % of user with this level of education
No Diploma 25.0%
High School 25.0%
Associates 37.5%
Bachelors 25.0%
Masters 12.5%
Doctorate 0.0%
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3-1-1 Citizen Service Representative Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a 3-1-1 Citizen Service Representative's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

  • Hourly
  • Monthly
  • Weekly
  • Yearly
  • Table View
Last Updated on August 01, 2026
$42,443
Average $45,843/year
$49,517
$3,537
Average $3,820/month
$4,126
$816
Average $882/week
$952
$20
Average $22/hour
$24
Annual Salary Monthly Pay Weekly Pay Hourly Wage
75th Percentile $49,517 $4,126 $952 $24
Average $45,843 $3,820 $882 $22
25th Percentile $42,443 $3,537 $816 $20

Salary Trends for 3-1-1 Citizen Service Representative

Salaries for a 3-1-1 Citizen Service Representative can change over time, reflecting shifts in market demand and the overall economy. The median salary decreased from $72,131 in 2023 to around $70,712 in 2025, reflecting changes in demand, location, experience, and the wider economy. For a detailed analysis of 3-1-1 Citizen Service Representative salary trends, .

Average Annual Salary of 3-1-1 Citizen Service Representative Over Time

2022
$???
2023
$72,131
2024
$71,452
2025
$70,712
2026
$???
2027
$???
Year Average Annual Salary
2022
View More
2023 $72,131
2024 $71,452
2025 $70,712
2026
View More
2027
View More

Most common benefits for 3-1-1 Citizen Service Representative

Social Security
401(k)
Disability
Healthcare
Pension
Time Off (days)
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Common company salaries for 3-1-1 Citizen Service Representative

Here are companies hiring for 3-1-1 Citizen Service Representative and their salaries, click below for more details.

Find Your Next 3-1-1 Citizen Service Representative Job

Ready to take the next step in your career? Browse thousands of current 3-1-1 Citizen Service Representative job openings on our job board. Use the search bar below to find your perfect match.

United States

  • PSG Global Solutions

    Columbus, OH

    Customer Service Representative

    PSG Global Solutions | Columbus, OH

    Location:1428 W Broad St, Columbus, Ohio 43222 United States of America Are you a people person. Do you love helping others. U-Haul is in search of friendl... more

    6 Days Ago

  • Integrated Specialty Coverages

    Columbus, OH

    Customer Service Representative

    Integrated Specialty Coverages | Columbus, OH

    Customer Service Representative (Insurance)Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insura... more

    6 Days Ago

  • Genuine Parts Company

    Columbus, OH

    Customer Service Representative

    Genuine Parts Company | Columbus, OH

    Job DutiesPlaces customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit thro... more

    6 Days Ago

  • Destination Pet, LLC

    Columbus, OH

    Customer Service Representative

    Destination Pet, LLC | Columbus, OH

    Customer Service Representative at Pet Palace Columbus AirportSomeone who can make every client feel like a VIP (Very Important Pet-parent).Are you part co... more

    6 Days Ago

  • TMX Finance Family of Companies

    Columbus, OH

    Customer Service Representative

    TMX Finance Family of Companies | Columbus, OH

    Your OpportunityCustomer Service RepresentativeCheckSmartWhitehall, OHAs a Customer Service Representative (CSR), you'll help people in your community acce... more

    6 Days Ago

  • Pyramid Consulting

    Columbus, OH

    Financial Customer Service Representative

    Pyramid Consulting | Columbus, OH

    Financial Customer Service RepresentativeImmediate need for a talented Financial Customer Service Representative with experience in the Insurance Industry.... more

    6 Days Ago

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FAQ about 3-1-1 Citizen Service Representative

1. What industry pays the highest salary for 3-1-1 Citizen Service Representative?

The Software & Networking industry offers the highest average compensation for 3-1-1 Citizen Service Representative roles, with salaries approximately 50% above the market median.

Where Does Our Salary Data Come From?

Salary.com provides salary estimates, histograms, trends, and comparisons using data from employer job postings and third-party sources.

We offer detailed salary information across multiple percentiles for your reference. (Click here to learn Why the Salary Midpoint Formula Is Crucial for Achieving Pay Equity.)

With the most extensive online, real-time compensation data available, Salary.com helps you pinpoint your exact pay target.

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