What are the main factors that influence a Helpdesk's salary?

The primary factors are: 1) Experience Level, 2) Geographic Location, 3) Education/Skills, 4) Company Size & Industry

What industry pays the highest salary for Helpdesk?

The Aerospace & Defense industry offers the highest average compensation for Helpdesk roles, with salaries approximately 10% above the market median.

How does experience change A Helpdesk's salary?

A Helpdesk's salary grows with experience: a Help Desk Support Specialist I (0-1 years)earns $55,854, a Helpdesk (1-3 years)earns $64,846, a Help Desk Support Specialist III (3-5 years)earns $73,400, a Help Desk Support Specialist IV (5-7 years)earns $80,915, a Help Desk Supervisor (7+ years)earns $90,901,

What are the highest paying states for a Helpdesk?

Helpdesk salary varies significantly by state. The top 3 highest paying states for Helpdesk roles are District of Columbia $66,579, California $66,326, Massachusetts $65,442. These tech hubs typically pay 10-15% above the national average.

How much do different types of Helpdesk roles make?

Salaries for Helpdesk level roles vary by specialization: Helpdesk Manager: $119,922; Helpdesk Supervisor: $81,358; Helpdesk Coordinator: $65,927; Helpdesk Lead: $62,887; Helpdesk Technician: $61,168.

Helpdesk Salary in Massachusetts

How much does a Helpdesk make in Massachusetts?

As of September 01, 2026, the average salary for a Helpdesk in Massachusetts is $65,442 per year, which breaks down to an hourly rate of $31.

However, a Helpdesk's salary can vary significantly. Here’s a look at the typical salary range:

Top Earners (90th percentile): $80,937
Majority Range (25th-75th percentile): $59,391 to $73,553
Entry-Level (10th percentile): $53,881

10% $53,881

50% (Median) $65,442

90% $80,937

Helpdesk Salaries by Percentile

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$73,553	$6,129	$1,414	$35
Average	$65,442	$5,454	$1,259	$31
25th Percentile	$59,391	$4,949	$1,142	$29

Salary Factors Salary by Experience Related Job Salaries Top Paying Cities Explore Related Jobs

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Key Factors That Influence Helpdesk Salaries

A Helpdesk's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.

How Experience Level Affects Helpdesk Salaries?

Experience is a primary driver of a Helpdesk's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here's how the average salary grows at different career stages:

Entry-Level (less than 1 year): $55,854
Early Career (1-2 years): $64,846
Mid-Level (2-4 years): $73,400
Senior-Level (5-8 years): $80,915
Expert (over 8 years): $90,901

Levels	Salary
Help Desk... Level Helpdesk	$55,854
Helpdesk Level Helpdesk	$64,846
Help Desk... Level Helpdesk	$73,400
Help Desk... Level Helpdesk	$80,915
Help Desk... Level Helpdesk	$90,901

View as Graph

How Do Helpdesk Salaries Vary from State to State?

Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Helpdesks. For example, consider the average annual salaries in these key locations:

District of Columbia: $66,579.
California: $66,326.
Massachusetts: $65,442.

District of Columbia $66,579 California $66,326 Massachusetts $65,442 Washington $65,202 New Jersey $65,178 Alaska $65,093 Connecticut $64,264 New York $63,927

Hawaii $62,850 Rhode Island $62,345 Maryland $62,003 Minnesota $61,534 Colorado $61,353 Illinois $61,293 Oregon $61,065 Delaware $60,896

New Hampshire $60,790 Virginia $60,553 Pennsylvania $59,862 Nevada $59,513 North Dakota $59,399 Michigan $59,218 Wisconsin $59,152 Vermont $59,020

Texas $58,653 Maine $58,629 Arizona $58,593 Ohio $58,551 Georgia $57,998 Indiana $57,721 Wyoming $57,667 Utah $57,583

Iowa $57,547 Kansas $57,258 Louisiana $57,174 North Carolina $57,144 Missouri $57,132 Florida $56,897 Montana $56,771 Nebraska $56,651

Kentucky $56,585 South Carolina $56,344 Tennessee $56,194 Idaho $56,134 New Mexico $55,695 Oklahoma $55,599 Alabama $55,244 South Dakota $54,648

Arkansas $54,324 West Virginia $54,149 Mississippi $53,626

Top Paying Cities for Helpdesks

Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:

Agawam: $62,031
Amherst: $62,484
Barre: $63,108

Agawam, MA $62,031

Amherst, MA $62,484

Barre, MA $63,108

Belchertown, MA $62,426

Blandford, MA $62,309

Bondsville, MA $62,437

Brimfield, MA $62,775

Chester, MA $62,051

Chesterfield, MA $62,059

Chicopee, MA $62,023

Cummington, MA $61,891

Easthampton, MA $62,169

East Longmeadow, MA $62,068

East Otis, MA $62,320

Feeding Hills, MA $62,065

Gilbertville, MA $62,938

Goshen, MA $62,053

Granby, MA $62,187

Granville, MA $62,519

Hadley, MA $62,319

Hampden, MA $62,195

Hardwick, MA $62,973

Hatfield, MA $62,330

Haydenville, MA $62,254

Holyoke, MA $62,080

Huntington, MA $62,136

Leeds, MA $62,176

Leverett, MA $62,562

Ludlow, MA $62,137

Monson, MA $62,440

North Amherst, MA $62,442

Northampton, MA $62,219

Florence, MA $62,181

North Hatfield, MA $62,301

Oakham, MA $63,084

Palmer, MA $62,514

Plainfield, MA $61,871

Russell, MA $62,300

Shutesbury, MA $62,659

Southampton, MA $62,135

South Barre, MA $63,083

South Hadley, MA $62,152

Southwick, MA $62,286

Thorndike, MA $62,433

Three Rivers, MA $62,348

Wales, MA $62,719

Ware, MA $62,724

Warren, MA $62,825

West Chesterfield, MA $62,051

Westfield, MA $62,155

West Hatfield, MA $62,268

West Springfield, MA $62,027

West Warren, MA $62,732

Whately, MA $62,305

Wheelwright, MA $63,043

Wilbraham, MA $62,167

Williamsburg, MA $62,125

Woronoco, MA $62,237

Worthington, MA $61,923

Springfield, MA $62,021

Longmeadow, MA $62,042

Indian Orchard, MA $62,048

Pittsfield, MA $61,690

Adams, MA $61,626

Ashley Falls, MA $62,454

Becket, MA $61,863

Berkshire, MA $61,684

Cheshire, MA $61,665

Dalton, MA $61,690

Glendale, MA $61,710

Great Barrington, MA $62,107

Hinsdale, MA $61,739

Housatonic, MA $61,720

Lanesboro, MA $61,641

Lee, MA $61,754

Lenox, MA $61,678

Lenox Dale, MA $61,687

Middlefield, MA $61,790

Mill River, MA $62,301

Monterey, MA $62,096

North Adams, MA $61,594

North Egremont, MA $62,035

Otis, MA $62,152

Richmond, MA $61,624

Sandisfield, MA $62,470

Savoy, MA $61,738

Sheffield, MA $62,354

South Egremont, MA $62,232

Southfield, MA $62,501

South Lee, MA $61,809

Stockbridge, MA $61,679

Tyringham, MA $61,935

West Stockbridge, MA $61,637

Williamstown, MA $61,406

Windsor, MA $61,728

Greenfield, MA $62,400

Ashfield, MA $62,022

Athol, MA $63,136

Bernardston, MA $62,508

Buckland, MA $62,027

Charlemont, MA $61,902

Colrain, MA $62,283

Conway, MA $62,241

Deerfield, MA $62,384

Drury, MA $61,775

Erving, MA $62,727

Heath, MA $61,978

Lake Pleasant, MA $62,605

Millers Falls, MA $62,660

Monroe Bridge, MA $61,682

Montague, MA $62,578

Gill, MA $62,612

New Salem, MA $62,834

Northfield, MA $62,654

Orange, MA $62,924

Petersham, MA $63,094

Rowe, MA $61,807

Royalston, MA $62,970

Shelburne Falls, MA $62,212

South Deerfield, MA $62,348

Sunderland, MA $62,501

Turners Falls, MA $62,571

Warwick, MA $62,689

Wendell, MA $62,747

Wendell Depot, MA $62,768

Fitchburg, MA $63,567

Ashburnham, MA $63,372

Ashby, MA $63,552

Ayer, MA $64,117

Devens, MA $63,973

Baldwinville, MA $63,193

East Templeton, MA $63,261

Gardner, MA $63,331

Westminster, MA $63,336

Groton, MA $64,167

Harvard, MA $64,047

Hubbardston, MA $63,271

Leominster, MA $63,580

Littleton, MA $64,274

Lunenburg, MA $63,782

Pepperell, MA $64,156

Shirley, MA $63,964

Still River, MA $63,888

Templeton, MA $63,259

Townsend, MA $63,922

West Groton, MA $64,050

West Townsend, MA $63,775

Winchendon, MA $63,148

Winchendon Springs, MA $63,205

Auburn, MA $63,013

North Dartmouth, MA $63,386

South Dartmouth, MA $63,390

North Attleboro, MA $63,074

Plainville, MA $63,508

Attleboro Falls, MA $63,163

North Dighton, MA $63,301

Norton, MA $64,151

Raynham, MA $64,492

Raynham Center, MA $64,427

Rehoboth, MA $62,654

Rochester, MA $63,539

Seekonk, MA $62,366

Swansea, MA $62,770

Berkley, MA $63,603

Taunton, MA $63,981

Westport, MA $63,365

Westport Point, MA $63,359

Berlin, MA $63,464

Cataumet, MA $63,679

Blackstone, MA $63,218

Boylston, MA $63,117

Brookfield, MA $62,984

Charlton, MA $63,062

Charlton City, MA $63,065

Charlton Depot, MA $63,065

Clinton, MA $63,381

East Brookfield, MA $63,036

Douglas, MA $63,144

East Princeton, MA $63,273

Fiskdale, MA $62,957

Grafton, MA $63,085

Holden, MA $63,026

Holland, MA $62,853

Jefferson, MA $63,080

Lancaster, MA $63,682

Leicester, MA $63,018

Linwood, MA $63,244

Manchaug, MA $63,097

Millbury, MA $63,018

Millville, MA $63,176

New Braintree, MA $63,019

Northborough, MA $63,213

Northbridge, MA $63,225

North Brookfield, MA $63,039

North Grafton, MA $63,048

North Oxford, MA $63,042

North Uxbridge, MA $63,188

Oxford, MA $63,074

Princeton, MA $63,265

Rochdale, MA $63,023

Rutland, MA $63,119

Shrewsbury, MA $63,026

Southbridge, MA $63,050

South Grafton, MA $63,124

South Lancaster, MA $63,532

Spencer, MA $63,040

Sterling, MA $63,345

Sturbridge, MA $63,004

Upton, MA $63,300

Uxbridge, MA $63,208

Webster, MA $63,121

Dudley, MA $63,099

Westborough, MA $63,264

West Boylston, MA $63,092

West Brookfield, MA $62,916

West Millbury, MA $63,024

Whitinsville, MA $63,205

Sutton, MA $63,090

Worcester, MA $63,001

East Walpole, MA $64,974

Cherry Valley, MA $63,008

Paxton, MA $63,028

Framingham, MA $64,470

Village Of Nagog Woods, MA $64,365

Boxborough, MA $64,159

Acton, MA $64,362

Ashland, MA $64,078

Bedford, MA $64,629

Hanscom Afb, MA $64,981

Bolton, MA $63,793

Carlisle, MA $64,429

Concord, MA $64,591

Fayville, MA $63,960

Holliston, MA $64,061

Hopedale, MA $63,526

Hopkinton, MA $63,602

Hudson, MA $63,886

Marlborough, MA $63,781

Maynard, MA $64,342

Mendon, MA $63,412

Milford, MA $63,630

Natick, MA $65,261

Sherborn, MA $64,816

Southborough, MA $63,774

Foxboro, MA $64,458

Franklin, MA $63,770

Greenbush, MA $65,079

Green Harbor, MA $64,728

Hingham, MA $65,505

Hull, MA $66,164

Humarock, MA $64,808

Mansfield, MA $64,362

Marshfield, MA $64,762

Marshfield Hills, MA $64,870

Medfield, MA $64,944

Medway, MA $64,050

Millis, MA $64,526

Minot, MA $65,079

Norfolk, MA $64,339

North Marshfield, MA $64,728

North Scituate, MA $65,189

Norwell, MA $65,014

Norwood, MA $65,344

Ocean Bluff, MA $64,728

Scituate, MA $65,142

Sharon, MA $64,803

Sheldonville, MA $63,782

South Walpole, MA $64,568

Stoughton, MA $64,853

Walpole, MA $64,819

Westwood, MA $65,724

Wrentham, MA $63,771

Boston, MA $66,819

Roxbury, MA $66,814

Roxbury Crossing, MA $66,816

Dorchester, MA $66,796

Dorchester Center, MA $66,749

Mattapan, MA $66,707

Charlestown, MA $66,811

Jamaica Plain, MA $66,787

Roslindale, MA $66,695

West Roxbury, MA $66,597

Allston, MA $66,799

Brighton, MA $66,766

Hyde Park, MA $66,493

Readville, MA $66,454

Cambridge, MA $66,775

Somerville, MA $66,806

Malden, MA $66,674

Everett, MA $66,768

Chelsea, MA $66,775

Revere, MA $66,672

Winthrop, MA $66,731

Medford, MA $66,703

West Medford, MA $66,650

Quincy, MA $66,270

Melrose, MA $66,464

Stoneham, MA $66,158

Braintree, MA $65,573

Milton, MA $66,375

Milton Village, MA $66,590

Weymouth, MA $65,482

East Weymouth, MA $65,555

South Weymouth, MA $65,015

North Weymouth, MA $66,121

East Boston, MA $66,819

Brockton, MA $64,823

Avon, MA $64,852

Bridgewater, MA $64,678

Bryantville, MA $64,726

Carver, MA $64,063

Duxbury, MA $64,550

East Bridgewater, MA $64,800

Easton, MA $64,810

Elmwood, MA $64,772

Halifax, MA $64,666

Hanover, MA $64,879

Hanson, MA $64,757

Holbrook, MA $64,881

Middleboro, MA $63,983

Manomet, MA $64,172

Lakeville, MA $63,792

Monponsett, MA $64,688

Abington, MA $64,855

North Carver, MA $64,246

North Easton, MA $64,822

North Pembroke, MA $64,773

Pembroke, MA $64,745

Plymouth, MA $64,086

Kingston, MA $64,493

South Carver, MA $63,979

Plympton, MA $64,467

Randolph, MA $65,115

Rockland, MA $64,884

South Easton, MA $64,774

West Bridgewater, MA $64,819

White Horse Beach, MA $64,208

Whitman, MA $64,831

Lexington, MA $65,636

Brookline, MA $66,786

Brookline Village, MA $66,795

Waltham, MA $66,038

North Waltham, MA $66,406

New Town, MA $66,613

Babson Park, MA $66,021

Newton, MA $66,666

Newton Center, MA $66,621

Newtonville, MA $66,577

Newton Highlands, MA $66,564

Newton Lower Falls, MA $66,262

Newton Upper Falls, MA $66,487

West Newton, MA $66,470

Auburndale, MA $66,339

Chestnut Hill, MA $66,741

Waban, MA $66,442

Watertown, MA $66,723

Arlington, MA $66,558

Arlington Heights, MA $66,525

Belmont, MA $66,603

Waverley, MA $66,664

Wellesley Hills, MA $66,020

Wellesley, MA $65,784

Needham, MA $66,148

Weston, MA $65,751

Needham Heights, MA $66,378

Nonantum, MA $66,613

Buzzards Bay, MA $63,832

Lincoln, MA $65,240

Stow, MA $64,117

Sudbury, MA $64,636

Wayland, MA $65,182

Woodville, MA $63,552

Woburn, MA $65,565

Burlington, MA $64,965

Andover, MA $63,654

Billerica, MA $64,421

Chelmsford, MA $64,464

Dracut, MA $64,353

Dunstable, MA $64,326

Haverhill, MA $63,594

Georgetown, MA $63,698

Groveland, MA $63,635

Lawrence, MA $63,518

Methuen, MA $63,529

North Andover, MA $63,594

Lowell, MA $64,473

Merrimac, MA $63,562

North Billerica, MA $64,448

North Chelmsford, MA $64,457

North Reading, MA $64,225

Nutting Lake, MA $64,452

Pinehurst, MA $64,524

Reading, MA $64,850

Tewksbury, MA $64,228

Tyngsboro, MA $64,389

Wakefield, MA $65,645

West Boxford, MA $63,710

Westford, MA $64,393

Wilmington, MA $64,283

Winchester, MA $66,290

Lynn, MA $66,207

Saugus, MA $66,291

Swampscott, MA $65,887

Nahant, MA $66,404

Amesbury, MA $63,526

Beverly, MA $64,713

Boxford, MA $63,683

Byfield, MA $63,739

Danvers, MA $64,588

Essex, MA $64,216

Gloucester, MA $64,286

Hamilton, MA $64,341

Hathorne, MA $64,371

Chilmark, MA $63,591

East Falmouth, MA $63,709

East Sandwich, MA $63,980

East Wareham, MA $63,818

Edgartown, MA $63,790

Falmouth, MA $63,620

Woods Hole, MA $63,492

Menemsha, MA $63,614

Monument Beach, MA $63,724

Nantucket, MA $64,155

North Falmouth, MA $63,642

Oak Bluffs, MA $63,726

Onset, MA $63,739

Pocasset, MA $63,700

Sagamore, MA $63,923

Sagamore Beach, MA $63,954

Sandwich, MA $63,931

Siasconset, MA $64,089

Silver Beach, MA $63,614

Vineyard Haven, MA $63,663

Wareham, MA $63,686

West Chop, MA $63,681

West Falmouth, MA $63,602

West Tisbury, MA $63,646

West Wareham, MA $63,659

Hyannis, MA $64,202

Barnstable, MA $64,062

Brewster, MA $64,150

Centerville, MA $64,039

Chatham, MA $64,193

Cotuit, MA $63,911

Ipswich, MA $63,987

Cummaquid, MA $64,081

Lynnfield, MA $65,078

Manchester, MA $64,605

Marblehead, MA $65,367

Middleton, MA $64,089

Newburyport, MA $63,614

Newbury, MA $63,730

Salisbury, MA $63,479

Peabody, MA $65,175

Prides Crossing, MA $64,754

Rockport, MA $64,156

Rowley, MA $63,838

Salem, MA $65,154

South Hamilton, MA $64,237

Topsfield, MA $64,031

Wenham, MA $64,396

West Newbury, MA $63,635

Accord, MA $65,058

Bellingham, MA $63,508

Brant Rock, MA $64,597

Canton, MA $65,156

Cohasset, MA $65,493

Dedham, MA $66,268

Dover, MA $65,446

East Mansfield, MA $64,615

Dennis, MA $64,134

Dennis Port, MA $64,261

East Dennis, MA $64,087

Eastham, MA $64,063

East Orleans, MA $63,825

Forestdale, MA $63,846

Harwich, MA $64,204

Harwich Port, MA $64,234

Hyannis Port, MA $64,083

Marstons Mills, MA $63,968

Mashpee, MA $63,828

North Chatham, MA $64,181

North Eastham, MA $64,062

North Truro, MA $63,950

Orleans, MA $64,119

Osterville, MA $63,976

Provincetown, MA $64,048

South Chatham, MA $64,208

South Dennis, MA $64,208

South Harwich, MA $64,217

South Orleans, MA $64,140

South Wellfleet, MA $63,928

South Yarmouth, MA $64,244

Truro, MA $63,902

Wellfleet, MA $63,978

West Barnstable, MA $64,051

West Chatham, MA $64,203

West Dennis, MA $64,219

West Harwich, MA $64,235

West Hyannisport, MA $64,121

West Yarmouth, MA $64,192

Yarmouth Port, MA $64,162

Assonet, MA $63,445

Attleboro, MA $62,879

Chartley, MA $64,209

Cuttyhunk, MA $63,463

Dartmouth, MA $63,387

Dighton, MA $63,094

East Freetown, MA $63,458

East Taunton, MA $63,936

Fairhaven, MA $63,389

Fall River, MA $63,279

Somerset, MA $62,970

Marion, MA $63,527

Mattapoisett, MA $63,421

New Bedford, MA $63,386

Acushnet, MA $63,407

Helpdesk Salary by Industry: Top Paying Sectors

For Helpdesk roles, the industry you choose can affect earning potential by as much as 20% (the gap between the highest and lowest paying industries). Data shows that the Aerospace & Defense and Biotechnology sectors offer the strongest compensation, at 10% above the average. In contrast, Helpdesk positions in Transportation or Telecom typically offer lower base pay, as these industries often view Helpdesk as a support function rather than a direct revenue driver.

The top paying industries for a Helpdesk

Industry Sector	Average Annual Salary	Average Hourly Rate	Pay vs.Avg
Aerospace & Defense	$71,986	$35.0	10%
Biotechnology	$71,986	$35.0	10%
Business Services	$71,986	$35.0	10%
Chemicals	$71,986	$35.0	10%
Construction	$71,986	$35.0	10%

Helpdesk Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Understanding how a Helpdesk's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.

$59,391

Average $65,442/year

$73,553

$4,949

Average $5,454/month

$6,129

$1,142

Average $1,259/week

$1,414

$29

Average $31/hour

$35

	Annual Salary	Monthly Pay	Weekly Pay	Hourly Wage
75th Percentile	$73,553	$6,129	$1,414	$35
Average	$65,442	$5,454	$1,259	$31
25th Percentile	$59,391	$4,949	$1,142	$29

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Where Does Our Salary Data Come From?

Salary.com salary estimates, histograms, trends, and comparisons are derived from both employer job postings and third-party data sources. We also provide multiple percentiles of salary information for your reference, click here to know Why the Salary Midpoint Formula Is Crucial to Getting Pay Equity Right. With more online, real-time compensation data than any other website, Salary.com helps you determine your exact pay target.

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Helpdesk Salary in Massachusetts

How much does a Helpdesk make in Massachusetts?

Key Factors That Influence Helpdesk Salaries

How Experience Level Affects Helpdesk Salaries?

How Do Helpdesk Salaries Vary from State to State?

Top Paying Cities for Helpdesks

Helpdesk Salary by Industry: Top Paying Sectors

The top paying industries for a Helpdesk

Helpdesk Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Find Your Next Helpdesk Job

For Employees

For Employers

Where Does Our Salary Data Come From?

Are you an HR manager or compensation specialist?

Helpdesk Salary in Massachusetts

How much does a Helpdesk make in Massachusetts?

Key Factors That Influence Helpdesk Salaries

How Experience Level Affects Helpdesk Salaries?

How Do Helpdesk Salaries Vary from State to State?

Top Paying Cities for Helpdesks

Helpdesk Salary by Industry: Top Paying Sectors

The top paying industries for a Helpdesk

Helpdesk Salary: Hourly Rate, Weekly Pay, and Monthly Pay

Salaries of Jobs related to Helpdesk

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