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As of August 01, 2026, the average salary for a Product Support Analyst in Massachusetts is $114,850 per year, which breaks down to an hourly rate of $55.
However, a Product Support Analyst's salary can vary significantly. Here’s a look at the typical salary range:
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Product Support Analyst Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $125,729 | $10,477 | $2,418 | $60 |
| Average | $114,850 | $9,571 | $2,209 | $55 |
| 25th Percentile | $101,472 | $8,456 | $1,951 | $49 |
Blue Prism Group - Boston, MA
Ultimate Staffing - Weston, MA
Wellington Management - Boston, MA
Coverys - Boston, MA
A Product Support Analyst's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Product Support Analyst's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Product D... Level Product Support Analyst | $81,806 |
| Product D... Level Product Support Analyst | $96,331 |
| Product S... Level Product Support Analyst | $115,779 |
| Product D... Level Product Support Analyst | $148,750 |
| Product D... Level Product Support Analyst | $179,373 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Product Support Analysts. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Product Support Analyst roles, the industry you choose can affect earning potential by as much as 45% (the gap between the highest and lowest paying industries). Data shows that the Biotechnology and Energy & Utilities sectors offer the strongest compensation, at 20% above the average. In contrast, Product Support Analyst positions in Edu., Gov't. & Nonprofit or Retail & Wholesale typically offer lower base pay, as these industries often view Product Support Analyst as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Biotechnology | $137,821 | $66.0 | 20% |
| Energy & Utilities | $137,821 | $66.0 | 20% |
| Software & Networking | $137,821 | $66.0 | 20% |
| Financial Services | $132,078 | $63.0 | 15% |
| Pharmaceuticals | $132,078 | $63.0 | 15% |
Understanding how a Product Support Analyst's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $125,729 | $10,477 | $2,418 | $60 |
| Average | $114,850 | $9,571 | $2,209 | $55 |
| 25th Percentile | $101,472 | $8,456 | $1,951 | $49 |
Ready to take the next step in your career? Browse thousands of current Product Support Analyst job openings on our job board. Use the search bar below to find your perfect match.
W.B. Mason
Brockton, MA
W.B. Mason | Brockton, MA
Job Description. Job Description. Are you a data whiz with a passion for e-commerce. Do you get excited by the idea of shaping the online shopping experien... more
9 Days Ago
Publicis Groupe
Boston, MA
Publicis Groupe | Boston, MA
Company descriptionDigitas is the Networked Experience Agency, built on the vision that we create magnetic experiences that earn the right for brands to ex... more
7 Days Ago
Garmin Ltd
North Dartmouth, MA
Garmin Ltd | North Dartmouth, MA
Product Support Specialist - Marine. We are seeking a full-time Product Support Specialist - Marine in our Dartmouth, MA location. In this role, you will b... more
5 Days Ago
Cambium Learning Group
Concord, MA
Cambium Learning Group | Concord, MA
Primary Product Support Representative. The ideal Customer Support candidate has 2+ years of experience and is someone who is flexible, customer-focused, p... more
8 Days Ago
Tasso
Plymouth, MA
Tasso | Plymouth, MA
[Customer Service Rep / Remote] - Anywhere in U.S. / Up to $26-hr + Stock Option Eligible / 95% paid Medical / 100% Dental & Vision / Generous Paid Time Of... more
5 Days Ago
Tasso
Pittsfield, MA
Tasso | Pittsfield, MA
[Customer Service Rep / Remote] - Anywhere in U.S. / Up to $26-hr + Stock Option Eligible / 95% paid Medical / 100% Dental & Vision / Generous Paid Time Of... more
5 Days Ago
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