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As of August 01, 2026, the average salary for a Service Operations Specialist in Massachusetts is $45,537 per year, which breaks down to an hourly rate of $22.
However, a Service Operations Specialist's salary can vary significantly. Here’s a look at the typical salary range:
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Service Operations Specialist Salaries by Percentile
| Annual Salary |
Monthly Pay |
Weekly Pay |
Hourly Wage |
|
| 75th Percentile | $50,209 | $4,184 | $966 | $24 |
| Average | $45,537 | $3,795 | $876 | $22 |
| 25th Percentile | $41,165 | $3,430 | $792 | $20 |
Haulistic - Whitman, MA
Aveanna Healthcare LLC - Needham, MA
Garage 42 - Acton, MA
State Street Corporation - Boston, MA
A Service Operations Specialist's salary isn't a fixed number. It's shaped by several important factors. Below, we'll explore how your years of experience, geographic location and company size can directly affect your earning potential.
Experience is a primary driver of a Service Operations Specialist's salary. As you build your skills and take on more complex tasks, your compensation generally increases. Here’s how the average salary grows at different career stages:
| Levels | Salary |
|---|---|
| Customer ... Level Service Operations Specialist | $40,636 |
| Service O... Level Service Operations Specialist | $45,841 |
| Customer ... Level Service Operations Specialist | $53,675 |
| Customer ... Level Service Operations Specialist | $59,979 |
| Customer ... Level Service Operations Specialist | $67,263 |
What Am I Worth?
Your salary can change significantly depending on where you work. States with a higher cost of living and strong industrial sectors often pay more to attract Service Operations Specialists. For example, consider the average annual salaries in these key locations:
Salaries can also vary between different cities. Major metropolitan areas or cities with a high demand for technicians often offer more competitive pay. Here are a few examples of average annual salaries in different U.S. cities:
For Service Operations Specialist roles, the industry you choose can affect earning potential by as much as 30% (the gap between the highest and lowest paying industries). Data shows that the Financial Services and Biotechnology sectors offer the strongest compensation, at 15% above the average. In contrast, Service Operations Specialist positions in Edu., Gov't. & Nonprofit or Transportation typically offer lower base pay, as these industries often view Service Operations Specialist as a support function rather than a direct revenue driver.
| Industry Sector | Average Annual Salary | Average Hourly Rate | Pay vs.Avg |
|---|---|---|---|
| Financial Services | $52,368 | $25.0 | 15% |
| Biotechnology | $50,091 | $24.0 | 10% |
| Energy & Utilities | $50,091 | $24.0 | 10% |
| Healthcare | $49,180 | $24.0 | 8% |
| Pharmaceuticals | $49,180 | $24.0 | 8% |
Understanding how a Service Operations Specialist's annual salary breaks down can help with budgeting. Below, you can see the average hourly rate, weekly pay, and monthly pay for this role. Use the buttons to switch between different pay periods.
| Annual Salary | Monthly Pay | Weekly Pay | Hourly Wage | |
|---|---|---|---|---|
| 75th Percentile | $50,209 | $4,184 | $966 | $24 |
| Average | $45,537 | $3,795 | $876 | $22 |
| 25th Percentile | $41,165 | $3,430 | $792 | $20 |
Ready to take the next step in your career? Browse thousands of current Service Operations Specialist job openings on our job board. Use the search bar below to find your perfect match.
Mercury
Boston, MA
Mercury | Boston, MA
Express Small Package Team Member. Mercury Business Services is a growing logistics company with offices in Boston, NYC, Columbus and Chicago. We are drive... more
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Accelera
Woburn, MA
Accelera | Woburn, MA
About the Role Join our dynamic logistics team as a Warehouse Material Handler, where you will play a vital role in maintaining the flow of goods through o... more
7 Days Ago
H&R Block
Holyoke, MA
H&R Block | Holyoke, MA
Seasonal Operations Technical SpecialistAs a seasonal Operations Technical Specialist, you will play a key role in supporting office readiness across H&R B... more
7 Days Ago
Bracebridge Capital
Boston, MA
Bracebridge Capital | Boston, MA
Bracebridge Capital, LLC is a leading alternative asset manager with approximately $12 billion of net assets under management. The firm pursues investment ... more
7 Days Ago
Windwalker Group
Quincy, MA
Windwalker Group | Quincy, MA
About Windwalker Group:Working at Windwalker means more than working. It means building. It means solving. It means understanding. It's how we get our cust... more
7 Days Ago
Millbury Federal Credit
Millbury, MA
Millbury Federal Credit | Millbury, MA
Deposit Operations SpecialistLocation: 50 Main St., Millbury, MA 01527Work Schedule: Full Time, Monday - Friday 8:30am-5pm (in-office)Position Summary: Thi... more
7 Days Ago
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