Respond to all guest requests, problems, complaints and/or accidents presented through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
March 25, 2020
Maintains adequate staffing levels in the Housekeeping Department by interviewing, selecting, training, scheduling, evaluating, assisting with career development, promoting, disciplining and terminating Team Members as needed.
March 29, 2020
Communicate regularly and professionally with numerous people including general manager, front desk staff, warehouse manager, and laundry staff to ensure efficient completion of rooms and smooth rotation of guest linens.
April 25, 2020
Performs regular inspections of rooms and common areas for sanitation, order, safety, and comfortable environment.
May 10, 2020
Monitor and report on expenses (payroll and supplies) in an effort to control cost, while ensuring adequate staff, and supplies are on hand to provide top quality service.
May 30, 2020
Assist with the management and supervision of all Housekeeping staff following the Results Leadership operating procedures when recruiting, hiring, training, retaining, developing, coaching, scheduling, reviewing, disciplining and terminating staff.
June 03, 2020