Online Community Manager Salary in the United States

Demanded Skills for the Role:

• Customer Service (Mentioned in 10.07% Job Postings): Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest". Customer service concerns the priority an organization assigns to customer service relative to components such as product innovation and pricing. In this sense, an organization that values good customer service may spend more money in training employees than the average organization or may proactively interview customers for feedback. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement. One good customer service experience can change the entire perception a customer holds towards the organization.
• Property Management Software (Mentioned in 3.21% Job Postings): Property management software is a program designed to help property managers manage residential and commercial properties on behalf of their owners.
• Sales and Marketing (Mentioned in 2.03% Job Postings): Marketing consists of the strategies your company employs to generate interest in your business. Sales are the methods by which you convert that interest into a transaction.

Mastering certain specialized skills can lead to a significant increase in pay. Here are examples of skills and the potential impact they can have on an Online Community Manager's salary.

• Community Management: Can increase your salary by up to 3%.
• Coaching: Can increase your salary by up to 3%.
• CRM: Can increase your salary by up to 3%.