Respond to and resolve incidents regarding hardware, software, and network issues on computer workstations and other devices in corporate offices, facilities, and locations.
October 14, 2022
Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored.
January 28, 2023
Assisting world-wide users by responding to queries via chat, email, or phone regarding technical questions and problems.
March 11, 2023
Actively maintain documentation such as knowledge base articles or FAQs, inspect and assist in managing the ticketing system for trends to help drive improvements to the help desk as well as information technology systems, tools and products.
March 16, 2023
Support instance configurations, variances, workflows, website structures, user roles, accounts and permissions, and content types.
March 23, 2023
Demonstrated knowledge, expertise, and relevant experience providing a full range of Integrated Logistics Support (ILS) support services sustaining the mission of vessels assigned to operate across all theaters worldwide to include.
April 17, 2023
Document troubleshooting instructions used to resolve complex issues and publish to the Knowledge Base.
April 23, 2023