Participate in project assignments as needed within an operational environment.
June 20, 2021
Manage and maintain PC/IOS desktop and tablet equipment in the District by primarily providing remote assistance and secondary on-site dispatch support.
June 28, 2021
Provide technical support, maintenance and installation of the peripheral devices found in a classroom, instructional lab and a typical administrative office setting Identify problems, apply optimum solutions and communicate resolutions to customers, management and other support personnel.
September 29, 2021
Monitor incident and service request queue(s) and pick up tickets for troubleshooting and resolution in a timely manner meeting SLA/SLO as may be applicable.
November 06, 2021
Active Directory, Outlook, Exchange 2010, eDocs, Windows 7, Windows 10, Tracking Systems, MS Office 2007, RSA SecurID, Mobile Iron, BlackBerry BesServer, iPhone, iPad , Droids Remote Access Software, Innova, Nuance, Citrix and Mac applications/ OS.
December 01, 2021
Create a Heat system ticket for all issues that require tracking and recordkeeping.
December 27, 2021
Documents procedures and processes for all applications or functions supported by Service Support.
January 14, 2022