Design, configuration, troubleshooting, and support of complex UC and Contact Center systems in a retail and corporate space.
January 23, 2020
Manage projects, engineering design of Avaya Call Center Application Services, telephony integration and programming/implementation of Avaya IC, Voice/Experience Portal IVR, Avaya Dialog Designer, Avaya Proactive Dialer application programming/scripting and call flows.
February 11, 2020
Prepares or ensures that appropriate network documentation exists, including operational instructions.
February 20, 2020
Support business initiatives by providing support, administration, design and senior level technical capabilities fordesigning, implementing and testing complex infrastructure in support of our internal and external customer needs.
May 06, 2020
Participates and sometimes leads development, implementation, and maintenance of enterprise voice and network standards and documentation.
May 06, 2020
Provide a continuous evaluation of the company's telephony infrastructure and initiate expansion or remediation projects to support growth and mitigate risks Collaborates with IT partners to administer and support infrastructure environments and define the overall support process.
May 17, 2020
Communicates (oral and written) effectively with customers, vendors, colleagues, and management about services, contact information, system availability, and information in order to build strong working relationships.
May 24, 2020