Customer Service Representative III responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves complex or unusual requests and problems that may require a customized response and communicates solutions or requested information to the customer. Being a Customer Service Representative III analyzes a customer's service needs and refers to other service or technical departments for follow up or ... View Salary

Contact Center Representative II - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative II - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the p... View Salary

Contact Center Representative III - Inbound answers incoming customer calls inquiring about products with a focus on selling products or services. Performs call logging and routine tasks to fulfill caller requests. Being a Contact Center Representative III - Inbound answers inquiries regarding the company products, services, delivery, installation, or billing following scripts or standard responses. Enters orders and assists the customer with the... View Salary

Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to... View Salary

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionall... View Salary

Channel Sales Representative II is responsible for selling company products and services through resellers/channels in assigned territory. Represents the company in all activities associated with reseller/channel support. Being a Channel Sales Representative II may require a bachelor's degree. Typically reports to a supervisor or manager. The Channel Sales Representative II occasionally directed in several aspects of the work. Gaining exposure to... View Salary

Channel Sales Representative III is responsible for selling company products and services through resellers/channels in assigned territory. Represents the company in all activities associated with reseller/channel support. Being a Channel Sales Representative III may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Channel Sales Representative III work is generally independent and collaborative in natu... View Salary

Channel Sales Representative IV is responsible for selling company products and services through resellers/channels in assigned territory. Represents the company in all activities associated with reseller/channel support. Being a Channel Sales Representative IV may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Channel Sales Representative IV work is highly independent. May assume a team lead role fo... View Salary

Competitive Pricing Analyst II provides analysis of revenue, market share, capacity, and competitor activity to develop optimal pricing for geographies and market segments aligned with products and sales strategy. Conducts market research, assesses data, and develops insights into market trends and pricing strategies. Being a Competitive Pricing Analyst II maintains a database of historical pricing data to monitor and evaluate the effectiveness o... View Salary

Contact Center Scheduler II is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments ... View Salary