Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionall... View Salary

Contact Center Representative III - Outbound initiates calls to current and potential customers to sell and upsell products and services. Uses standard scripts and procedures to promote products and services. Being a Contact Center Representative III - Outbound processes orders and documents customer requests, interactions, outcomes, and feedback in the system. May make follow up calls to confirm details of orders or provide additional informatio... View Salary

Channel Sales Representative I is responsible for selling company products and services through resellers/channels in assigned territory. Represents the company in all activities associated with reseller/channel support. Being a Channel Sales Representative I may require a bachelor's degree. Typically reports to a supervisor or manager. The Channel Sales Representative I work is closely managed. Works on projects/matters of limited complexity in ... View Salary

Channel Sales Representative II is responsible for selling company products and services through resellers/channels in assigned territory. Represents the company in all activities associated with reseller/channel support. Being a Channel Sales Representative II may require a bachelor's degree. Typically reports to a supervisor or manager. The Channel Sales Representative II occasionally directed in several aspects of the work. Gaining exposure to... View Salary

Channel Sales Representative III is responsible for selling company products and services through resellers/channels in assigned territory. Represents the company in all activities associated with reseller/channel support. Being a Channel Sales Representative III may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Channel Sales Representative III work is generally independent and collaborative in natu... View Salary

Channel Sales Representative IV is responsible for selling company products and services through resellers/channels in assigned territory. Represents the company in all activities associated with reseller/channel support. Being a Channel Sales Representative IV may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Channel Sales Representative IV work is highly independent. May assume a team lead role fo... View Salary

Contracts Administration Manager prepares and administers bids, proposals, and commercial and government contracts that follow company policies and legal requirements. Manages the contracts administration staff and guides compliance with complex contractual and regulatory requirements. Being a Contracts Administration Manager negotiates with suppliers, partners, or customers. Ensures contracts are administered and monitored to maintain compliance... View Salary

Competitive Pricing Assistant Manager assists with the pricing analysis of revenue, market share, capacity, and competitor activity to provide pricing for products, geographies, and market segments aligned with products and sales strategy. Conducts market research and intelligence gathering and recommends pricing targets. Being a Competitive Pricing Assistant Manager maintains competitive pricing databases to monitor changes in the marketplace an... View Salary

Contact Center Traffic and Scheduling Analyst II analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst II ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a ... View Salary

Contact Center Traffic and Scheduling Analyst III analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst III ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in ... View Salary