Customer Service Training Manager designs and delivers training programs for customer service representatives, team leaders, and supervisors. Prepares instructive updates and details on new products, features, and service offerings. Being a Customer Service Training Manager designs a training curriculum and role-playing exercises to develop selling, service delivery, issue resolution, and interpersonal communication skills. Creates and maintains ... View Salary

Competitive Pricing Analyst II provides analysis of revenue, market share, capacity, and competitor activity to develop optimal pricing for geographies and market segments aligned with products and sales strategy. Conducts market research, assesses data, and develops insights into market trends and pricing strategies. Being a Competitive Pricing Analyst II maintains a database of historical pricing data to monitor and evaluate the effectiveness o... View Salary

Contact Center Scheduler I is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler I utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staff... View Salary

Contact Center Scheduler II is responsible for monitoring the contact center workload and scheduling function. Analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler II utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Maintains and adjusts staffing schedule assignments ... View Salary

Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operati... View Salary

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improve... View Salary

Channel Sales Manager manages a team of channel sales representatives to achieve sales and profit goals by selling goods and services through resellers/channels. Identifies and approaches key or strategic partners and sets short- and long-term channel strategies. Being a Channel Sales Manager recommends product or service enhancements to improve customer satisfaction and sales potential. Typically requires a bachelor's degree or its equivalent or... View Salary

Channel Sales Director directs and oversees an organization's channel sales policies, objectives, and initiatives. Sets short- and long-term channel sales strategies and evaluates effectiveness of current programs. Being a Channel Sales Director recommends product or service enhancements to improve customer satisfaction and sales potential. Requires a bachelor's degree. Additionally, Channel Sales Director typically reports to a director or head ... View Salary

The Design Services Specialist II ensures that layout and design are aligned with brand and production standards and follow best practices. Designs and produces graphic art and visual materials for print and digital media. Being a Design Services Specialist II coordinates with customers and stakeholders to conceptualize and deliver projects on time and budget. Creates and executes design solutions and collateral used for marketing, advertising, s... View Salary

The Design Services Specialist III ensures that layout and design are aligned with brand and production standards and follow best practices. Designs and produces graphic art and visual materials for print and digital media. Being a Design Services Specialist III coordinates with customers and stakeholders to conceptualize and deliver projects on time and budget. Creates and executes design solutions and collateral used for marketing, advertising,... View Salary