How to Become a Customer Service Representative
Step 1: Understand the job description and responsibilities of a Customer Service Representative
What does a Customer Service Representative do?
A Customer Service Representative responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Additionally, Customer Service Representative typically requires a high school diploma or equivalent. Typically reports to a supervisor. The Customer Service Representative works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Customer Service Representative typically requires 1-3 years of related experience, or may need 0 years of experience with additional specialized training and/or certification.
Customer service representatives interact with customers on behalf of an organization.
They provide information about products and services, take orders, respond to customer complaints, and process returns.
Representatives use this information to solve problems and may also make changes to customer accounts, such as to update an address on file or cancel an order.
Others interact with customers face-to-face or by email, live chat, or other methods.
Customer service representatives work in almost every industry, and their job tasks can vary depending on where they work.
Step 2: Learn best tips to become a Customer Service Representative
Best tips for those who want to become a Customer Service Representative
Here are some tips to become a Customer Service Representative.
Knowledge about Service and Product.
Take assessments to identify your skills and interests.
Be mindful of your social-media exposure.
Format your job listings to put the most important information up front.
Define the skills the customer service representative role requires.
Step 3: View best colleges and universities for Customer Service Representative
Best colleges and universities for Customer Service Representative
- Butler University
- Carroll College
- Cooper Union
- High Point University
- Princeton University
- Providence College
Step 4: Think about whether is it worth to be a Customer Service Representative
Is being a Customer Service Representative Worth it?
When you ask for their name, make it clear that you want to alert their supervisor that they are providing quality customer care.
Many companies will write back to you when you write a positive or complimentary letter about a customer service representative.
Each Lifestyle store brings together multiple concepts under one roof Apparel, Footwear, Childrens Wear, Beauty & Accessories offering a convenient one stop shop and a choice of leading national & international brands to customers.
Excellent written and verbal communication skills. Must be able to effectively communicate with customers, agents and personnel at all levels of the organization.
Featured Careers Management Jobs Customer Service Jobs.
Step 5: Prepare relevant skills for being a Customer Service Representative
What skills do you need to be a Customer Service Representative?
Every role has basic skill requirements for success, from supporting level roles to management roles. These skills will be utilized daily within this role: Service Desk Management, Service Level Management, Service Management, Service Operations. They may seem basic, but some of the more fundamental skills required for this role include: Customer Service Help Desk Software. When applying for this job, it is important to consider these skills, as well as any others you feel would be necessary to succeed.
Solid foundation of customer care and relations, with vast experience in the field.
Bilingual Customer Service Representative who can read, write, and fluently converse in Native Spanish seeks the opportunity to share his experience and knowledge that has been nurtured over 2 years in the retail industry.
When you have excellent communication skills, you will be able to expertly resolve the customer’s issues with the product and service.
Also, you will have the ability to diffuse any potentially explosive emotional outburst from an irate customer.
Regardless of the situation, keep calm! Understand that the customer has the right to be exasperated.
Step 6: View average salary for Customer Service Representative
How much does a Customer Service Representative make?
The average salary range for a Customer Service Representative is from $37,036 to $47,839. The salary will change depending on your location, job level, experience, education, and skills.
- View average salary for the United States
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Average salary for Customer Service Representative jobs
- Annuities Customer Service Representative
- Customer Service Representative I
- Customer Service Representative III
- Customer Service Representative IV
- Customer Service Representative II
- Customer Sales and Service Representative
- Retail Store Customer Service Representative
- Customer Service Representative Coach
- Technical Customer Service Representative