How to Become a Guest Services Manager
Step 1: Understand the job description and responsibilities of a Guest Services Manager
What does a Guest Services Manager do?
A Guest Services Manager is responsible for managing concierge services and operations. Ensures concierge services help guests with reservations, travel arrangements, and suggestions for attractions or activities. Being a Guest Services Manager coaches concierge staff in customer service, and handles escalated customer service issues as needed. Monitors staff scheduling and shifts. Additionally, Guest Services Manager coordinates with hotel departments to deliver customer satisfaction and resolve problems. May require an associate degree or equivalent. Typically reports to a head of a unit/department. The Guest Services Manager supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be a Guest Services Manager typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.
The primary duty of a guest services manager is to ensure the satisfaction of customers.
There are several aspects of clients' experience that a guest services manager may have to focus on.
Other parts of the guests' experience, such as food and beverage services and customer complaints, often have to be addressed.
A guest services manager, alternately known as a lodging manager or a general manager of a lodging facility, works to ensure effective operation of the facility, particularly in regards to the guests’ perception of a quality, enjoyable experience during their stay.
Guest services managers may work at such lodging facilities as resorts, motels, hotels and inns.
Step 2: Learn best tips to become a Guest Services Manager
Best tips for those who want to become a Guest Services Manager
Here are some tips to become a Guest Services Manager.
Enforcing all hospital policies and procedures of the Guest Services department.
Providing detailed information to the Guest Services Manager to ensure that appropriate corrective actions are taken in the event that departmental and/or hospital policies are not followed.
Providing specific information verbally and via email to the Guest Services Manager when department and/or hospital policy has been broken.
Providing conduct and production information to the Guest Services Manager to assist with the individual yearly employee evaluations.
Step 3: View best colleges and universities for Guest Services Manager
Best colleges and universities for Guest Services Manager
- Calvin University
- Colby-Sawyer College
- Augustana University
- University of South Carolina--Upstate
- New York University
- CUNY--Queens College
Step 4: Think about whether is it worth to be a Guest Services Manager
Is being a Guest Services Manager Worth it?
Highly motivated and guest driven with a proven ability to solve problems and make timely guest service decisions.
The floor manager will be responsible for the overall sales experience of our guests.
Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied to elevate the guest service experience.
Consistently motivate and educate to improve upon guest satisfaction and feedback to meet and exceed brand standards.
Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
Step 5: Prepare relevant skills for being a Guest Services Manager
What skills do you need to be a Guest Services Manager?
In order to drive yourself and your team to success, in a management position you need to have a broad base of skills. For success in this position, you effeciency with these skills is key: Customer Engagement, Customer Service, Staff Scheduling, Concierge Services, Guest Check in Service, Guest Check out Service. Although every company varies in their requirements, these competencies will help you in this role.
Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information.
The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as with a high aptitude for customer care.
It is the Guest Services Manager’s responsibility to lead and support the Guest Services team and ensure that each Festival guest has the most positive experience of EIFF.
The Guest Services Team play an essential part in ensuring that everyone who visits has an unforgettable experience.
Collaborate with Director of Front Office to track, respond, and resolve guest feedback pertaining to SPG Elite guests and Sheraton Club experiences.
Step 6: View average salary for Guest Services Manager
How much does a Guest Services Manager make?
The average salary range for a Guest Services Manager is from $28,422 to $46,122. The salary will change depending on your location, job level, experience, education, and skills.
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Average salary for Guest Services Manager jobs
Step 7: Find relevant Guest Services Manager jobs, and apply.
Looking for Guest Services Manager jobs?
Here are some Guest Services Manager jobs in the United States.