How to Become a HR Service Center Representative
Step 1: Understand the job description and responsibilities of a HR Service Center Representative
What does a HR Service Center Representative do?
A HR Service Center Representative is responsible for responding to employee questions and inquiries about employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and processes necessary paperwork. Being an HR Service Center Representative resolves matters pertaining to employee benefit programs, including life, health, disability insurance, medical/dependent care spending accounts, COBRA, income continuance, and other paid time off as well as retirement and pension plans. May require an associate's degree. Additionally, HR Service Center Representative typically reports to a supervisor or manager. The HR Service Center Representative occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be an HR Service Center Representative typically requires 2 -4 years of related experience.
This position serves as part of the Human Resource Services (HRS) Service Center to respond to customer inquiries or concerns received via telephone, walk-in, or email in order to ensure timely customer service.
Guide the recruiter to the conclusion that you are the best candidate for the hr service center representative job.
The HRSC representative is responsible for responding and resolving all tickets submitted to HR Service Center. HRSC representatives will perform data entry of HR information including new hires, terminations, job changes, personal data changes, benefit deduction changes, etc.
HRSC representatives will participate in the administration of benefit programs including 403B, COBRA, leave of absence, and tuition reimbursement.
HR Service Center Representative HR Service Center Representatives provide tier 1 support for the Human Resources Service Center.
Step 2: Learn best tips to become a HR Service Center Representative
Best tips for those who want to become a HR Service Center Representative
Here are some tips to become a HR Service Center Representative.
Step 3: View best colleges and universities for HR Service Center Representative
Best colleges and universities for HR Service Center Representative
- Butler University
- Carroll College
- Cooper Union
- High Point University
- Princeton University
- Providence College
Step 4: Think about whether is it worth to be a HR Service Center Representative
Is being a HR Service Center Representative Worth it?
The Service Center Representative is responsible for delivering high quality customer service for all types of inquiries and requests.
Representatives spend a majority of their time disseminating information and educating employees via phone, Case Management, Chat and electronic messaging.
Representatives assist with the training of new staff by providing peer-to-peer training.
Track and report HR Service Center activities and transaction data in order to be proactive and address trends.
The HR Service Representative will perform other administrative and data entry duties as needed.
Step 5: Prepare relevant skills for being a HR Service Center Representative
What skills do you need to be a HR Service Center Representative?
In order to succeed at this level, when working with both management positions and positions more junior, a variety of skills are required. A strong grasp of the following skills is needed to perform this role: Benefits Program Administration, COBRA ACA Reporting, Employee Communications, Employee Self-Service Administration, HR Policy Administration. You would need to be proficient in the following: Benefits Administration Software, Human Resource Management Systems (HRMS). Although there may be many skills for success in this role, some companies may be willing to provide on the job training if you excel in other areas.
Using your critical thinking and customer service skills, you will.
Provide prompt excellent and caring customer service when speaking with clients.
Must have excellent organizational skills, time management, and customer service skills.
This seasonal opportunity will be responsible for providing comprehensive HR support, customer service, service recovery and cross-informing skills.
Meet established performance criteria and required service levels.
Step 6: View average salary for HR Service Center Representative
How much does a HR Service Center Representative make?
The average salary range for a HR Service Center Representative is from $52,819 to $69,646. The salary will change depending on your location, job level, experience, education, and skills.
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Average salary for HR Service Center Representative jobs
Step 7: Find relevant HR Service Center Representative jobs, and apply.
Looking for HR Service Center Representative jobs?
Here are some HR Service Center Representative jobs in the United States.