How to Become a Member Services Director
Step 1: Understand the job description and responsibilities of a Member Services Director
What does a Member Services Director do?
A Member Services Director directs and coordinates all aspects of the health maintenance organization (HMO) member services department. Plans and directs policies and objectives for addressing member inquiries. Being a Member Services Director establishes service quality goals for the department and implements strategies to meet these goals. Typically requires a bachelor's degree. Additionally, Member Services Director typically reports to top management. The Member Services Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. To be a Member Services Director typically requires 5+ years of managerial experience.
This includes improving retention of members and working to reach out to library school students and new librarians who are not yet NMRT members to emphasize the importance of participating in NMRT by highlighting the great opportunities available, not just professional development-wise, but also the networking potential.
As Member Services Director, you will oversee the activities of committees that serve NMRT members and support member efforts toward professional development.
One way this can be achieved is informal discussions with current committee members by prospective members, such as on a message board.
Creating and supporting opportunities for NMRT members to connect with each other and other forums/associations strengthens our new members as well as ALA.
IoD members get complimentary access to our network of premises, each offering a relaxed and stylish working environment.
Step 2: Learn best tips to become a Member Services Director
Best tips for those who want to become a Member Services Director
Here are some tips to become a Member Services Director.
Step 3: View best colleges and universities for Member Services Director
Best colleges and universities for Member Services Director
- Butler University
- Carroll College
- Cooper Union
- High Point University
- Princeton University
- Providence College
Step 4: Think about whether is it worth to be a Member Services Director
Is being a Member Services Director Worth it?
Recruiting, training, managing, motivating and incentivizing the member services to deliver.
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Step 5: Prepare relevant skills for being a Member Services Director
What skills do you need to be a Member Services Director?
Due to the management level associted with this job, many skills are required to being successful and ensuring the success of your team. It is necessary to be able to excel with: Operational Policy Development, HMO Member Services. As you can tell, it is no easy feat to be a manager, and the skills required reflect that.
The Team Member Services Director would lead and motivate employees in providing quality care and services, assist with education to ensure excellent resident care and customer satisfaction, organize and maintain employee files, and utilize and understand NC regulations.
If hired for this position you will provide leadership and support for the internal and external member experience, create meaningful relationships that promote growth and development, and manage systems and processes to allow access and progression of the mission of the YMCA.
Mentor team members and provide feedback to grow and improve skills.
Ability to develop a positive self-image in Boys & Girls Club members.
Ensures adequate training, coaching and development of Member Services staff to meet all regulatory requirements and maximize the member experience.
Step 6: View average salary for Member Services Director
How much does a Member Services Director make?
The average salary range for a Member Services Director is from $108,941 to $140,844. The salary will change depending on your location, job level, experience, education, and skills.
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Average salary for Member Services Director jobs
- Health Plan Member Services Director
- Member Services Manager
- Member Services Supervisor
- Member Services Representative
- Member Services Representative, Sr.
- Health Plan Member Services Representative