How to Become a Member Services Representative
Step 1: Understand the job description and responsibilities of a Member Services Representative
What does a Member Services Representative do?
A Member Services Representative addresses more complex health plan or HMO member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. Responsible for receiving, responding to, and directing member phone calls and written requests. Being a Member Services Representative provides available information upon request and researches or escalates issues as appropriate. Maintains confidentiality per HIPAA guidelines. Additionally, Member Services Representative requires a high school diploma or equivalent. Typically reports to a supervisor or manager. The Member Services Representative works independently within established procedures associated with the specific job function. Has gained proficiency in multiple competencies relevant to the job. To be a Member Services Representative typically requires 3-5 years of related experience.
A Member Service Representative provides support and service to clients of a membership-based organization, such as a bank or insurance agency.
They respond to requests and complaints, make sales, process orders and provide information on the organization and its services.
They may work in a call-center, over email or interact with members in-person.
To accomplish their primary goal of providing support and assistance to members of an organization, Member Service Representatives perform many tasks.
We analyzed several job listings to identify these core Member Service Representative duties and responsibilities.
Step 2: Learn best tips to become a Member Services Representative
Best tips for those who want to become a Member Services Representative
Here are some tips to become a Member Services Representative.
Top 12 secrets to win every job interviews.
Member services representative performance appraisal Job Performance Evaluation Form Page.
Top 11 Questions to Verify Experience and Credentials As Member Services Representative (Entry).
Step 3: View best colleges and universities for Member Services Representative
Best colleges and universities for Member Services Representative
- Butler University
- Carroll College
- Cooper Union
- High Point University
- Princeton University
- Providence College
Step 4: Think about whether is it worth to be a Member Services Representative
Is being a Member Services Representative Worth it?
Learn and retain a thorough working knowledge of all existing and new products and services.
You have the ability to lean and best apply your knowledge of our products and services while providing best in class customer service. In the role of Member Service Representative you will know how to address issues, provide support and offer information as needed in order to keep customers satisfied and help preserve business.
In the role of Member Service Representative you will wear many hats and your talents will be crucial in the following areas.
Member Services Representative Jan 14 Part-Time Candidates need to be able to work in the City or State specified Aiken, SC.
You will use your knowledge of our products and services to offer solutions to each individual member; here at Westoba, we understand that everyone's situation is different and we offer solutions to compliment each members unique lifestyle.
Step 5: Prepare relevant skills for being a Member Services Representative
What skills do you need to be a Member Services Representative?
As with every job, there are some skills needed to succeed within this role. Possession of the following skills will help ensure successful day-to-day operations in this role: HMO Member Services. This list doesn’t encompass every skill required for the role, but is a good place to start.
Six months to one year related experience in a customer/member service environment.
Ability to write routine reports and construct basic correspondence to communicate account information to members.
Thorough knowledge of credit union products and services.
Ability to cross-sell credit union products and services to meet monthly sales goals.
You have the ability to lean and best apply your knowledge of our products and services while providing best in class customer service. In the role of Member Service Representative you will know how to address issues, provide support and offer information as needed in order to keep customers satisfied and help preserve business.
Step 6: View average salary for Member Services Representative
How much does a Member Services Representative make?
The average salary range for a Member Services Representative is from $46,335 to $57,523. The salary will change depending on your location, job level, experience, education, and skills.
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Average salary for Member Services Representative jobs
Step 7: Find relevant Member Services Representative jobs, and apply.
Looking for Member Services Representative jobs?
Here are some Member Services Representative jobs in the United States.