How to Become a Technical Support Supervisor

Step 1: Understand the job description and responsibilities of a Technical Support Supervisor

What does a Technical Support Supervisor do?

A Technical Support Supervisor leads a team that provides technical customer support for an organization's products and services. Acts as first level escalation point for more complex or critical customer issues and inquiries. Being a Technical Support Supervisor possesses broad knowledge of the organization's products and services, and extensive experience handling customer inquiries. Mentors and coaches team on troubleshooting, solution development, and customer communication best practices. Additionally, Technical Support Supervisor monitors work queues to ensure adequate coverage and to meet service level standards. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Technical Support Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Technical Support Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

People's Opinions on Technical Support Supervisor responsibilities

Support and direct the security staff in all related activities including but not limited to compliance reviews.

01/28/2020: Columbus, MS

Strong technical, analytical, and problem-solving skills and excellent verbal and written communication skills.

01/12/2020: Bismarck, ND

Responsibility for remote hardware and software support will rest with this position, supported by another internal customer tech support operative, escalating to the field technical team when necessary.

12/21/2019: Nashville, TN

You will be given extensive manufacturer training and on-going support, but it is necessary for you to already possess a solid technical understanding, possibly gained in a similar role, supporting a technical product over the phone and remotely for B2B customers, including remote access IT support.

12/19/2019: Laramie, WY

Provide for effective 1st line technical trouble-shooting - phone and remote dial-in - directly and via your technical team.

02/17/2020: Raleigh, NC

Read all People's Opinions Submit your opinion

Step 2: Learn best tips to become a Technical Support Supervisor

Best tips for those who want to become a Technical Support Supervisor

Here are some tips to become a Technical Support Supervisor.

Step 3: View best colleges and universities for Technical Support Supervisor

Best colleges and universities for Technical Support Supervisor

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College

Step 4: Think about whether is it worth to be a Technical Support Supervisor

Is being a Technical Support Supervisor Worth it?

People's Opinions on lifestyles

You will offer training, coaching and support to ensure that sales and financial targets are exceeded and our high levels of customer service are maintained.

01/05/2020: Raleigh, NC

Our leadership roles offer something more - we're not just focused on the bottom line, we'll give you the chance to help support amazing projects and good causes in your store's neighbourhood.

02/14/2020: Huntington, WV

You will currently be operating at an Assistant Manager level or Manager and be keen to take a step up As store Manager, you will be commercially minded with a proven track record in sales and service and be used to working towards KPIs A good communicator, the Store Manager will be able to support,manage and motivate a team to deliver great results.

12/28/2019: Fort Smith, AR

So if you know your stuff, have a great technical skill-set, are smart, flexible, entrepreneurial and “can-do”.

02/09/2020: Brockton, MA

Leading a team of technical support agents Provide training and mentoring Handle case escalations Help to create and drive consistent processes Work with senior management to analyse trends.

12/19/2019: Sioux Falls, SD

Read all People's Opinions Submit your opinion

Step 5: Prepare relevant skills for being a Technical Support Supervisor

What skills do you need to be a Technical Support Supervisor?

A manager is often judged based on the success of their team and those working below them, as such, many skills are needed. Success in this role depends on a critical ability in the following: Product Support, Remote Support, Technical Support, Tier 2 Support, Tier 3 Support. Experience in the following is fundamental to this role: Customer Relationship Management (CRM) software. Skills may vary from job-to-job, but these skills are the ones most commonly associated with this role.

People's Opinions on Technical Support Supervisor skills

Our collection of resumes in the field showcases skills like technical knowledge, customer service, leadership, problem solving, being able to work under pressure, and computer proficiency.

12/28/2019: Huntington, WV

Worked with other departments (Client Services, Training, Marketing, and others) to help create a mutual understanding of current and potential support needs of TLH clients.

11/28/2019: York, PA

Provided training to all new technical support hires, as well as other TLH staff members providing technical support in a backup capacity.

11/29/2019: Miami, FL

Advanced Software Technical Support experience preferred.

02/19/2020: Saginaw, MI

Facilitates and participates in required afterhours/weekend/holiday “on-call” support activities.

01/16/2020: Huntington, NY

Read all People's Opinions Submit your opinion

Step 6: View average salary for Technical Support Supervisor

How much does a Technical Support Supervisor make?

The average salary range for a Technical Support Supervisor is from $65,676 to $88,752. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for a Technical Support Supervisor

$65,676 to $88,752