How to Become an Inbound Contact Center Supervisor

Step 1: Understand the job description and responsibilities of an Inbound Contact Center Supervisor

What does an Inbound Contact Center Supervisor do?

AN Inbound Contact Center Supervisor supervises inbound contact center agents and operations focusing on selling products or services. Monitors metrics and targets for service volume, sales, and timeliness. Being an Inbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, customer response standards, scripts, operational policies, and procedures. Additionally, Inbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a group of primarily para-professional level staffs. May also be a level above a supervisor within high volume administrative/ production environments. Makes day-to-day decisions within or for a group/small department. Has some authority for personnel actions. To be an Inbound Contact Center Supervisor typically requires 3-5 years experience in the related area as an individual contributor. Thorough knowledge of functional area and department processes.

People's Opinions on Inbound Contact Center Supervisor responsibilities

All employees are part of one team and all supervisors are supes of that team.

01/17/2020: Utica, NY

All agent / supervisor lines are in the same partition.

12/27/2019: Denver, CO

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Step 2: Learn best tips to become an Inbound Contact Center Supervisor

Best tips for those who want to become an Inbound Contact Center Supervisor

Here are some tips to become an Inbound Contact Center Supervisor.

Step 3: View best colleges and universities for Inbound Contact Center Supervisor

Best colleges and universities for Inbound Contact Center Supervisor

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College

Step 4: Think about whether is it worth to be an Inbound Contact Center Supervisor

Is being an Inbound Contact Center Supervisor Worth it?

People's Opinions on lifestyles

If you’re looking for a job opportunity that will allow you to flex your communication, listening, or sales muscles, a call center may be the perfect place.

03/03/2020: Harrisburg, PA

Given the amount of communication required of them, working as a call center agent is a great way to practice customer interactions and listening skills.

12/14/2019: Paramus, NJ

But while agents are focusing on customers, call center supervisors are focused on the agents to make sure each professional is trained and motivated to execute their jobs.

03/02/2020: Wichita, KS

As a supervisor, agents will look to you to lead the team and equip them for success.

12/31/2019: Longview, TX

From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.

12/23/2019: Winston Salem, NC

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Step 5: Prepare relevant skills for being an Inbound Contact Center Supervisor

What skills do you need to be an Inbound Contact Center Supervisor?

A manager is often judged based on the success of their team and those working below them, as such, many skills are needed. Success in this role depends on a critical ability in the following: Service Desk Management, Service Level Management, Service Management, Service Operations. Experience in the following is fundamental to this role: Customer Relationship Management (CRM) software, VoIP Software. Skills may vary from job-to-job, but these skills are the ones most commonly associated with this role.

Step 6: View average salary for Inbound Contact Center Supervisor

How much does an Inbound Contact Center Supervisor make?

The average salary range for an Inbound Contact Center Supervisor is from $65,332 to $93,942. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for an Inbound Contact Center Supervisor

$65,332 to $93,942