How to Become an Inbound Contact Center Supervisor

Step 1: Understand the job description and responsibilities of an Inbound Contact Center Supervisor

What does an Inbound Contact Center Supervisor do?

AN Inbound Contact Center Supervisor supervises contact center representatives who get contacted by customers or potential customers. Responsible for the daily activity of contact center policies and procedures. Being an Inbound Contact Center Supervisor ensures quotas for service volume and timeliness are met. May assist with monitoring interactions or perform data collection and some analysis. Additionally, Inbound Contact Center Supervisor may require a bachelor's degree of specialty or its equivalent. Typically reports to a manager or head of a unit/department. The Inbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Inbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor.

People's Opinions on Inbound Contact Center Supervisor responsibilities

All employees are part of one team and all supervisors are supes of that team.

01/17/2020: Utica, NY

All agent / supervisor lines are in the same partition.

12/27/2019: Denver, CO
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Step 2: Learn best tips to become an Inbound Contact Center Supervisor

Best tips for those who want to become an Inbound Contact Center Supervisor

Here are some tips to become an Inbound Contact Center Supervisor.

Step 3: View best colleges and universities for Inbound Contact Center Supervisor

Best colleges and universities for Inbound Contact Center Supervisor

  • Butler University
  • Carroll College
  • Cooper Union
  • High Point University
  • Princeton University
  • Providence College

Step 4: Think about whether is it worth to be an Inbound Contact Center Supervisor

Is being an Inbound Contact Center Supervisor Worth it?

People's Opinions on lifestyles

If you’re looking for a job opportunity that will allow you to flex your communication, listening, or sales muscles, a call center may be the perfect place.

03/03/2020: Harrisburg, PA

Given the amount of communication required of them, working as a call center agent is a great way to practice customer interactions and listening skills.

12/14/2019: Paramus, NJ

But while agents are focusing on customers, call center supervisors are focused on the agents to make sure each professional is trained and motivated to execute their jobs.

03/02/2020: Wichita, KS

As a supervisor, agents will look to you to lead the team and equip them for success.

12/31/2019: Longview, TX

From enhancing the customer experience to up-selling and cross-selling, call center agents can serve several functions as an extension of customer support or customer service operations.

12/23/2019: Winston Salem, NC
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Step 5: Prepare relevant skills for being an Inbound Contact Center Supervisor

What skills do you need to be an Inbound Contact Center Supervisor?

A manager is often judged based on the success of their team and those working below them, as such, many skills are needed.  Success in this role depends on a critical ability in the following: Service Desk Management, Service Level Management, Service Management, Service Operations.  Experience in the following is fundamental to this role: Customer Relationship Management (CRM) software, VoIP Software.  Skills may vary from job-to-job, but these skills are the ones most commonly associated with this role.

Step 6: View average salary for Inbound Contact Center Supervisor

How much does an Inbound Contact Center Supervisor make?

The average salary range for an Inbound Contact Center Supervisor is from $53,780 to $71,370. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for an Inbound Contact Center Supervisor
$53,780 to $71,370

Step 7: Find relevant Inbound Contact Center Supervisor jobs, and apply.

Looking for Inbound Contact Center Supervisor jobs?

Here are some Inbound Contact Center Supervisor jobs in the United States.

Search Inbound Contact Center Supervisor Jobs in the United States

Step 8: Explore Career Path of Inbound Contact Center Supervisor

Step 8: Explore Career Path of Inbound Contact Center Supervisor? Inbound Contact Center Supervisor II