How to Become an Outbound Contact Center Supervisor

Step 1: Understand the job description and responsibilities of an Outbound Contact Center Supervisor

What does an Outbound Contact Center Supervisor do?

AN Outbound Contact Center Supervisor supervises outbound call center operations and agents that sell products or services to new and existing customers. Monitors metrics and targets for call volume, sales, and timeliness. Being an Outbound Contact Center Supervisor responds to escalated calls with remedies or solutions. Implements sales and product training to update staff on product and service offerings, upsell techniques, scripts, operational policies, and procedures. Additionally, Outbound Contact Center Supervisor prepares staff work schedules to ensure coverage and coordinate training. May require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Outbound Contact Center Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Outbound Contact Center Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision.

People's Opinions on Outbound Contact Center Supervisor responsibilities

All employees are part of one team and all supervisors are supes of that team.

02/13/2020: Lafayette, LA

All agent / supervisor lines are in the same partition.

02/02/2020: Fort Collins, CO

Does the team assignment for the agent/supervisor include the CSQ's involved? That may be your issue.

12/03/2019: Champaign, IL

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Step 2: Learn best tips to become an Outbound Contact Center Supervisor

Best tips for those who want to become an Outbound Contact Center Supervisor

Here are some tips to become an Outbound Contact Center Supervisor.

Step 3: View best colleges and universities for Outbound Contact Center Supervisor

Best colleges and universities for Outbound Contact Center Supervisor

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College

Step 4: Think about whether is it worth to be an Outbound Contact Center Supervisor

Is being an Outbound Contact Center Supervisor Worth it?

People's Opinions on lifestyles

Does the team assignment for the agent/supervisor include the CSQ's involved? That may be your issue.

01/14/2020: Salisbury, NC

The only thing a supervisor can really do in /appadmin is change skill/resource group assignments.

01/24/2020: Johnstown, PA

Previous experience in outbound call center, inside sales experience, or related sales experience preferred.

02/12/2020: Lorain, OH

Regularly present Call Center Operational reports to senior leaders in an easy-to-understand format.

01/17/2020: Troy, NY

Demonstrated experience and expertise within the BPO call center industry (inbound and outbound).

01/27/2020: Chico, CA

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Step 5: Prepare relevant skills for being an Outbound Contact Center Supervisor

What skills do you need to be an Outbound Contact Center Supervisor?

Due to the management level associted with this job, many skills are required to being successful and ensuring the success of your team. It is necessary to be able to excel with: Service Desk Management, Service Management, Service Operations. For management positions, some skills may come as a no brainer, for this role those would be: Customer Relationship Management (CRM) software, VoIP Software. As you can tell, it is no easy feat to be a manager, and the skills required reflect that.

Step 6: View average salary for Outbound Contact Center Supervisor

How much does an Outbound Contact Center Supervisor make?

The average salary range for an Outbound Contact Center Supervisor is from $54,591 to $78,612. The salary will change depending on your location, job level, experience, education, and skills.

Salary range for an Outbound Contact Center Supervisor

$54,591 to $78,612