APG & Co is seeking a Head of Retail to lead our largest brand, Sportscraft.
Through strategic leadership you will drive the network of our Sportscraft freestand stores across Australia and New Zealand. Take overall responsibility for the brand and these teams in the key performance areas of sales and profitability, visual merchandising, expense control and customer experience. Continually driving profitability and productivity improvements.
This is a challenging and fast paced role requiring superior communication and people skills. The position demands strategic planning, team leadership and partnering with key stakeholders across our Support Office and to drive brand strategy, growth and operational efficiency and excellence.
APG & Co
A leader in the Australian fashion industry, APG & Co designs and manages Sportscraft, SABA and JAG. For over 50 years, APG & Co. has curated, grown and evolved these brands to be at the forefront of Australian fashion. We celebrate our history while allowing our brands to express themselves in contemporary, relevant and authentic ways.
We have an unwavering commitment to design and quality across all aspects of our business. This commitment, when coupled with our creativity and passion allows us to bring great brands to life in engaging and surprising ways.
APG & Co has over 1000 employees across Australia and New Zealand. This role is based in our beautiful brand-new head office in Mascot.
The working environment is dynamic, professional and passionate. The mission: Bringing Style to Life. APG & Co values working as a collective, thriving on change, and playing to win. We are built to last.
The Role
1. Strategic Leadership
- Develop and implement the retail strategy aligned with the Brand’s overall objectives
- Recruit, lead, mentor and develop the retail team to foster a high-performance culture
- Set and deliver clear performance goals and KPI’s
- Create a collaborative Brand culture which aligns the retail team to the Brand vision
2. Operational Management
- Overall responsibility of stores, ensuring operational excellence through people, process and presentation initiatives
- Monitor and analyse store performance metrics including sales, profitability and customer satisfaction
- Optimise store rosters and improve wage controls
- Ensure consistent application of all corporate policies and procedures, including all compliance audits
- Take reasonable care for your own and others health and safety
3. Sales and Profitability
- Manage the P&L for the retail division, ensuring cost control and while maximising profitability
- Analyse financial reports to identify trends, opportunities and areas for improvement
- Develop and implement strategies to drive key retail metrics: ATV, in-store conversion, staff productivity per hour, UPT and window conversion
- Consistently drives sales to meet and exceed sales budgets
- Maintain a productivity focus through top and bottom store initiatives
- Oversee inventory management, ensuring optimal stock levels and reduce inventory loss due to theft, damage or error
4. Customer Experience
- Foster a customer-centric culture, ensuring outstanding service and satisfaction
- Implement and monitor customer feedback, addressing any issues promptly
- Promoting a positive customer journey in store with well executed Brand stories
- Implementing and maintaining highest level of visual merchandising
- Drive customer retention, customer lifetime value, repeat purchases and improve NPS
5. Team Leadership
- Lead, mentor and develop the retail team, fostering a high-performance culture
- Ensuring effective communication and collaboration across all levels of the business
- Conduct regular performance reviews and provide ongoing training and development
- Assist in the project management (operationally) for all new stores across all stakeholders
You
- Strong leadership and results driven
- A hands-on approach to drive change across all aspect of our retail stores.
- Have a people first approach and enjoy regular time in store with your sales teams
- Innovative and problem-solving mind set
- Direct customer facing sales experience ( 5 years) with proven sale results.
- Multi-site Regional or State Manager experience ( 5 years)
- Experience driving individual sales and productivity targets
- Highly developed retail business acumen, analytic and reasoning skills
- Proven capability of implementing business plans and strategies
- Strong organisation, planning and time management skills
- Brand strategy
- A strong attention to visual merchandising and in store presentation standards
- This role will require local and inter-state travel
- Demonstrated ability to work innovatively and collaboratively
- Holding individual teams to account across multiple stakeholders
- Proven time management skills
Where do I sign?
As part of the APG family you'll enjoy plenty of exiting rewards and benefits.
- 50% discount on all brands & generous clothing allowance
- True work / life balance, including 4pm Friday finish
- Birthday leave
- Culture Club - monthly social events, monthly morning tea and more
- An Employee Assistance Program for you and your family
- Paid Parental Leave
- Recognition and Service awards
- Employee Referral Program
Style your career in a new direction - apply now and join our talented team.