Baggage Duty Manager

Join our aviation team and take the lead in ensuring seamless baggage operations at Melbourne Airport!

We’re seeking a skilled and energetic Baggage Duty Manager to join our aviation team at Melbourne Airport in a permanent role. Reporting to the Baggage Operations Manager, this position is key to ensuring top-notch performance and safety of our baggage handling system.

You’ll lead a dedicated 24/7 team, working closely with various stakeholders to enhance the traveller experience. From coordinating maintenance to driving continuous improvement initiatives, your role will be pivotal in ensuring smooth operations. If you're passionate about aviation and thrive in a fast-paced environment, this opportunity is for you!

Melbourne Airport is at the forefront of a dynamic expansion, poised to support the city's ascent to become Australia’s largest city within the next decade. As we soar towards new heights, we're embarking on ambitious projects, including the development of a third runway, state-of-the-art terminals and major business park projects creating unparalleled opportunities for growth and innovation. Join us in shaping the future of aviation as we propel Melbourne Airport towards becoming Australia's favourite Airport destination.

Key responsibilities:

• Develop and maintain relationships with APAM staff, airline partners, and Ground Handling Agents (GHA).
• Conduct daily, weekly, and monthly reporting on operations.
• Perform safety observations, reporting, and issue improvement notices.
• Identify, contribute to, and lead continuous improvement initiatives.
• Support root cause failure analysis and assist teams in finding failure resolutions to prevent reoccurrence.
• Coordinate first response communication with the O&M contractor and relevant stakeholders.
• Liaise with the Integrated Operations Centre (IOC) and stakeholders to communicate capital works and assess operational impacts.
• Assist with the coordination of maintenance planning.
• Support the Baggage Operations Manager with daily interactions with GHA.
• Maintain an on-site floor presence to ensure system and operational outcomes are as planned.
• Conduct baggage room safety observations and reporting.
• Issue penalty infringement notices for non-compliance and manage workplace behaviours.
• Manage day-to-day baggage coordination, ensuring GHA MUP allocations are met daily.
• Interface with IOC for escalation and resolution of issues impacting traveller experience.
• Assist with allocation tasks within the Aviation Planning team.
• Liaise and communicate with airport staff and key stakeholders during crisis management and problem-resolution situations, in coordination with Shift Leaders.

The successful candidate will have:

• Good knowledge and experience within the Aviation industry with a focus on airport operations or baggage operations and systems.
• Understanding of baggage flows, ground handling operations and baggage operating systems is preferred, not mandatory.
• Demonstrable experience with specialist/operations/project-type responsibilities.
• Project Co-ordination and possess improvement experience.

We understand that not everyone will feel they meet all of these 100%. However, if you feel you have the attitude and aptitude to grow within our team, we invite you to apply and have a conversation with us about this position.

About the Company:

Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to creating connections that matter and enhancing the traveller experience across every aspect of our organisation to deliver our vision of becoming Australia's favourite Airport destination. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and an industry multi-award-winning airport.

Culture and Values:

By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

Benefits:

• Free access to Higher State, our state-of-the-art Fitness Club & Wellness Hub at Novotel & ibis Styles Airport hotel.
• Airport car parking 24 hours/365 days a year for both business and personal use
• Hybrid flexible working arrangements
• Airport Holiday, an additional day of leave
• Wellness Day, a further additional day of leave
• Discounted onsite childcare at Creative Garden Early Learning
• Mental health and well-being initiatives, including Employee Assistance Program (EAP)
• Long-term career and professional development opportunities
• Active social culture and participation in a range of social impact days and activities
• Signature Experiences including an airfield family day, and kids’ footy day 
• Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)

APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative.

APAC provides equal opportunity and advancement in employment regardless of gender, age, sexual orientation, race, ethnicity, cultural background, caring responsibilities, disability or socioeconomic background. We encourage applications from candidates of all backgrounds who share our workplace values of Being You, Thinking Big, Owning It and Working Together.