Senior Business Analyst

Job Description

51414 – Senior Business Analyst

Full-Time Permanent

Location: Open to Sydney, Brisbane, Adelaide & Melbourne

Hybrid working

How will I help?

Lifecycle & Experience Village is focused on retention, engagement, and depth of relationship with existing Consumer & Business customers. As a Senior BA your role is crucial in the design and develop strategy for transformation initiatives across Cash & Transactional Banking (CTB).

You will have a strong understanding of digital applications, customer experience, technology, and payments trends. Experienced in supporting Senior Managers, in delivering work streams for larger transformation initiatives/transition developed initiatives to existing GTM or service delivery functions. Providing compelling cases to Senior Stakeholders/leaders to understand issues, customer pain points and provide solutions for delivery within CTB.

Key Responsibilities:

• Leading the achievement of Westpac’s strategy by working with stakeholders to elicit, analyse, communicate and validate requirements for changes to business processes, policies, information and systems.
• Defining and managing the requirements through the delivery lifecycle to meet business needs including functional, non-functional and data requirements.
• Providing and directing recommendations for process re-design and improvements and business solutions, enabling changes to processes, policy and/or information that support Westpac to achieve targeted business outcomes and deliver business value.
• Developing process mapping and analysis, story maps or experience maps, and completing target solution gap analysis.
• Providing coaching and mentoring across the team where required.
  
  

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is creating better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

• Experienced in business process improvement/re-engineering, data analysis, system functional / non-functional analysis experience and business case preparation experience.
• Major end-to-end business process re-engineering or business transformation initiative know-how.
• Major delivery projects proficiency, ensuring solution enables business processes to deliver the desired business outcomes and value.
• Facilitation of business solution workshops involving participants from senior management to business users.
• A strong understanding of technology and business systems strategically and operationally.
• Strong knowledge and experience in Agile project methodologies.
• Coaching & mentoring skills.
  
  

What’s it like to work there?

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As an equal opportunity employer, we’re proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

How do I Apply?

Start here. Just click on the APPLY button.

The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines.

As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If an adjustment is required to assist you during our recruitment process, please email talentacquisition@westpac.com.au

Do you need reasonable adjustments during the recruitment process?

At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community. We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call 1800 655 592 Option 1.2 or email talentacquisition@westpac.com.au