Dental Receptionist

Dental Front Desk Admin

Dental office in Waterloo looking to add Full time Receptionist to their team. The ideal candidate will be professional, and self-motivated with strong communication and customer service skills. A positive and proactive attitude along with previous experience in a dental environment is required.

Responsibilities include:

• Attending to patients on the phone, in person, text and email. Co-ordinate and organize appointments and administration to facilitate the efficient running of the dental office during busy times.
• Maintains patient relations through ongoing dialogue with patients before, during and after treatment. Identifies and responds to unsatisfied patients with the appropriate recovery action. Requesting patients for feed back with positive patient satisfaction being the top priority.
• Develops and maintain records of insurance plans and social services programs to maximize patient access to dental care funding. Making sure all up to date financial breakdown for the treatment is available daily for patients scheduled for the day.
• Organizing daily start of day team huddles
• Maintains accurate billing, patient records, and prepares/submits timely reports related to the Dental Office on a daily and monthly basis.
• Optimizes appointment book/schedule to achieve weekly and monthly targets and efficiencies through treatment plan monitoring, patient information flow and continuous patient contact.
• Following up with insurance plan providers and patients on aging outstanding payments
• Must be available for weekends
• Must have Dental Experience in Canada

Job Type: Full-time

Pay: $22.00-$28.00 per hour

Expected hours: 25 – 35 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Dental receptionist: 1 year (required)

Work Location: In person